Neighbourhood Housing Officer

Borough of Lambeth; Greater London; On-site; GBP 42,000 - 45,000; Full time

Job summary

A London Borough is seeking a Neighbourhood Housing Officer to manage housing services and engage with residents in a vibrant community. The role involves tenancy management, addressing anti-social behaviour, and ensuring high-quality customer care. Ideal candidates will demonstrate experience in housing management and a commitment to resident satisfaction. Strong communication and problem-solving skills are essential, with a proactive approach to maintaining safe and well-kept estates. Apply now to be part of an ambitious team shaping the future of Lambeth.

Qualifications

• Experience in delivering housing management services to tenants and leaseholders.
• Strong customer service skills and focus on improving resident engagement.
• Ability to handle investigations on anti-social behaviour effectively.

Responsibilities

• Deliver high quality Housing Management Services in the North of the Borough.
• Work closely with teams to maintain sustainable tenancies and communities.
• Provide advice and ensure estates are safe and well maintained.

Skills

Tenancy and estate management

Customer care

Investigating nuisance and anti-social behaviour

Job description

Neighbourhood Housing Officer

SO2: Starting salary £42,912 pa rising in annual increments to £44,235 per annum incl LW.

About Us

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth.’

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas’s Hospital, Lambeth offers an enriching and dynamic environment.

Please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Role

Lambeth Housing Services is in need of a dynamic, ambitious Neighbourhood Housing Officer to deliver high quality Housing Management Services in the North of the Borough.

The team consists of a Neighbourhood Housing Manager, two Senior Neighbourhood Housing Officers, and eight Neighbourhood Housing Officers.

Responsibilities

• Tenancy and estate management
• Investigating nuisance and anti-social behaviour
• Resident engagement
• Delivering excellent customer care

We are seeking an experienced Neighbourhood Housing Officer to deliver an integrated generic housing service to tenants and leasehold customers. You will work closely with other teams to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction. You will provide a proactive and customer focused housing management service across a designated patch and ensure that Lambeth fulfils its legal and contractual obligations to tenants and leaseholders. You will be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter.

Qualifications

Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs.

Contact Information

For an informal discussion about the role, please contact Christine Biggs at [e-mail] and Samantha Stewart at [e-mail].

How to Apply

To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application.

We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Advert close date: 11:59pm on Sunday 11 January 2026. Shortlisting: 12 & 13 January 2026. Interviews: Week commencing 19 January 2026.

EEO and Diversity Statements

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here. We actively support applications from Lambeth Care Leavers.

Recruitment Timelines

Advert close date: 11:59pm on Sunday 11 January 2026. Shortlisting: 12 & 13 January 2026. Interviews: Week commencing 19 January 2026.