Neighbourhood Housing Officer

4Recruitment Services; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

4Recruitment Services Ltd in Morden is seeking an experienced Neighbourhood Housing Officer to support a housing association. You will manage tenancy and estate inspections, with emphasis on fire safety and resident engagement.

The role requires a full UK driving licence and access to a vehicle. You will work with residents groups and local partners to deliver neighbourhood plans and improvements, including visits to tenants and tenancy sustainment support.

Qualifications

• Experience in tenancy management and estate inspections.
• Experience dealing with customers in person and in the community.
• Ability to challenge teams delivering services to improve neighbourhoods.
• Experience providing good customer service.

Responsibilities

• Develop and deliver neighbourhood plans and local offers.
• Deliver a programme of regular estate inspections and prioritise fire safety risk follow up work.
• Work with local residents groups to develop community facilities, activities and events as part of a neighbourhood plan and local offers.
• Collaborate with safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues.
• Liaise with other departments on neighbourhood improvements and services.
• Visit customers in breach of their tenancy or lease agreement where tasked to do so.
• Visit customers who may require additional support and assess whether they require ongoing tenancy sustainment.
• Conduct viewings and sign ups or tenancy assignments.
• Check property condition as required for mutual exchange, during the tenants notice period or planned visits.
• Assist with major incidents and the decanting of tenants.

Skills

Tenancy management

Estate inspections

Customer service

Challenging service delivery teams

Job description

4Recruitment Services are seeking an experienced Neighbourhood Housing Officer to work for a housing association based in Morden.

The Neighbourhood Housing Officer is required to have a strong background in housing and tenancy management, ideally within a social housing environment. The successful candidate will have experience conducting estate inspections and a good understanding of fire safety requirements within social housing. A full, valid driving licence and access to a motor vehicle are also required.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Develop and deliver neighbourhood plans and local offers.
• Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work.
• Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.
• Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate.
• Liaise with other clients departments on neighbourhood improvements and services
• Visit customers in breach of their tenancy or lease agreement where tasked to do so
• Visit customers who may require additional support and assess whether they require on going tenancy sustainment.
• Conduct viewings and sign ups or tenancy assignments.
• Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits.
• Assist with major incidents and the decanting of tenants

ESSENTIAL REQUIREMENTS INCLUDE:

• CVs must demonstrate experience in tenancy management and estate inspections.
• Experience of dealing with customers in person and enjoys working with people in the community.
• Able to robustly and effectively challenge teams delivering services and improvements in the neighbourhoods to hold them to account
• Experience of providing good customer service
• Full UK driving license and access to own transport for business use.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.