Neighbourhood Housing Officer

4Recruitment Services; Wimbledon; On-site; GBP 28,000 - 36,000; Full time

Job summary

4Recruitment Services Ltd in London area seeks an experienced Neighbourhood Housing Officer to work for a housing association based in Morden. You will develop and deliver neighbourhood plans, and conduct regular estate inspections, prioritising fire safety follow-up work.

You will collaborate with residents groups and local partners to enhance community facilities and events, and support tenants with sustainment and service improvements. A full UK driving licence is essential.

Qualifications

• Experience in tenancy management and estate inspections.
• Proven ability to deliver high-quality customer service.
• Experience engaging with local communities and residents groups.
• Full UK driving licence and access to own transport.

Responsibilities

• Develop and deliver neighbourhood plans and local offers.
• Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work.
• Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.
• Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate.
• Liaise with other clients departments on neighbourhood improvements and services.
• Visit customers in breach of their tenancy or lease agreement where tasked to do so.
• Visit customers who may require additional support and assess whether they require on going tenancy sustainment.
• Conduct viewings and sign ups or tenancy assignments.
• Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits.
• Assist with major incidents and the decanting of tenants.

Skills

Tenancy management

Estate inspections

Customer service

Community engagement

Job description

4Recruitment Services are seeking an experienced Neighbourhood Housing Officer to work for a housing association based in Morden.

DUTIES AND RESPONSIBILITIES

• Develop and deliver neighbourhood plans and local offers.
• Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work.
• Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.
• Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate.
• Liaise with other clients departments on neighbourhood improvements and services.
• Visit customers in breach of their tenancy or lease agreement where tasked to do so.
• Visit customers who may require additional support and assess whether they require on going tenancy sustainment.
• Conduct viewings and sign ups or tenancy assignments.
• Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits.
• Assist with major incidents and the decanting of tenants.

ESSENTIAL REQUIREMENTS

• CVs must demonstrate experience in tenancy management and estate inspections.
• Experience of dealing with customers in person and enjoys working with people in the community.
• Able to robustly and effectively challenge teams delivering services and improvements in the neighbourhoods to hold them to account.
• Experience of providing good customer service.
• Full UK driving license and access to own transport for business use.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.