Neighbourhood Housing Officer

Deekay Technical Recruitment; Ashford; On-site; GBP 27,000 - 39,000; Full time

Job summary

Deekay Technical Recruitment is seeking a housing officer to manage rent accounts and arrears within a designated patch in Ashford. You will work as part of the Neighbourhood Housing team to deliver high-quality outputs and engage with tenants to promote community cohesion.

You will also conduct estate inspections, report defects, and coordinate with Environmental Services and other agencies to address issues and enforce tenancy agreements where necessary.

Qualifications

• Experience in rent management and arrears handling.
• Ability to liaise with tenants and residents to promote cohesion.
• Experience in handling anti-social behaviour cases.
• Capability to work within a housing team and coordinate with partners.

Responsibilities

• Manage rent accounts and arrears for a specified patch.
• Promote community engagement and tenant participation.
• Conduct periodic estate inspections and report defects.
• Investigate anti-social behaviour and enforce tenancy agreements as required.
• Liaise with Environmental Services, Police and other agencies as needed.

Job description

£23.92ph

Provide a multi-disciplinary function comprising of rent management with arrears and an neighbourhood-based service to tenants and residents of the borough. Work as part of the wider Neighbourhood Housing team to provide a high quality and consistent team output. Manage a specific patch and be responsible for dealing with issues relating to anti-social behaviour and income management in this area.

Additionally within the patch, liaise with tenants and residents to promote community cohesion and engagement. Ensure tenants comply with their tenancy agreements and where necessary take appropriate enforcement action. Ensure rent accounts are managed effectively and follow an appropriate course of action is followed. Work with other agencies to ensure appropriate support is given to tenants.

To integrate and deliver tenant participation within all aspects of the role. The aim of this is to shape the service to fit best with the needs and wishes of residents across the whole borough in line with our approach to tenant participation.

To conduct periodic estate inspections across the borough and report defects with appropriate agencies/departments. This will ensure any issues are raised and addressed in a timely manner. Furthermore, to be observant when in the borough to note and report any issues/defects in line with the requirements of the Council's Insurance Officer. To confirm that the Council's properties are being kept in a suitable condition by conducting property inspections and investigating reports of inadequate maintenance of both the property and associated garden(s).

To report and investigate issues of fly tipping and work in conjunction with Environmental Services. This will ensure that reports of fly tipping are investigated appropriately and that action is taken in a timely and appropriate manner.

To assist the Leaseholder and Right to Buy team by visiting areas to conduct boundary checks, and issuing legal notices. To check the ownership of land is correct in line with the Housing Act. Also, to visit and record areas of land on behalf of other departments that may be sold or may need boundaries verifying for the legal department.

To investigate and tackle anti-social behaviour that is reported by residents, tenants or other partnership agencies such as the Police and social care. To work alongside the Police and other Community Safety Unit (CSU) partners and conduct joint interviews and visits to high risk anti-social behaviour cases as required. To tackle any breach of tenancy with appropriate action