Neighbourhood Customer Experience Advisor

Alliance Homes Group; Weston-super-Mare; On-site; GBP 20,000 - 28,000; Full time

Job summary

A community-focused housing organization is seeking a Customer Experience Advisor in Weston-super-Mare. This role involves managing customer enquiries, supporting reception at Tamar Court, and assisting with tenancy-related tasks. Ideal candidates have customer service experience and strong communication skills. Join us to make a positive impact in our communities.

Qualifications

• Experience of working in a customer-focused/service environment.
• High levels of IT literacy.
• Flexible approach to supporting colleagues.
• A natural communicator able to engage with a wide range of people.

Responsibilities

• Take enquiries and provide assistance to customers.
• Manage internal and external calls, resolving issues effectively.
• Support the reception function at Tamar Court, Worle.
• Assist Officers with tasks related to tenancy and community safety.
• Communicate concisely with a diverse range of people.

Skills

Customer service experience

IT literacy

Communication skills

Flexibility in supporting colleagues

Job description

Overview

We are looking for an individual to join our Housing Services team as our next Customer Experience Advisor within our Neighbourhood team to take a range of enquiries and give assistance to our customers.

Managing both internal & external calls to customers, you will communicate effectively, and act quickly and professionally resolve them.

The role includes supporting our reception function at Tamar Court, Worle.

You will get the opportunity to support our Officers so they can carry out day to day tasks linked to mutual exchanges, tenancy fraud, changes to tenancies, community safety and general tasks that support our customers to sustain their tenancies within the communities.

A natural communicator, you can communicate with a wide range of people in a clear and concise manner.

With experience of working in a customer focused/service environment, you will also have high levels of IT literacy and have a flexible approach to supporting your colleagues.

Responsibilities

• Take a range of enquiries and provide assistance to customers as part of the Housing Services team.
• Manage both internal and external calls to customers, communicate effectively, and resolve issues quickly and professionally.
• Support the reception function at Tamar Court, Worle.
• Support Officers with day-to-day tasks linked to mutual exchanges, tenancy fraud, changes to tenancies, community safety and general tasks that help customers sustain their tenancies within the communities.
• Communicate clearly with a wide range of people in a concise manner.

Qualifications

• Experience of working in a customer-focused/service environment.
• High levels of IT literacy.
• Flexible approach to supporting colleagues.
• A natural communicator able to engage with a wide range of people.

Disability Confident

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Disability Confident

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