Neighbourhood Coordinator (Leasehold)

PA Housing; Walton-on-Thames; Hybrid; GBP 30,000 - 31,000; Part time

Benefits offered by this job

Health cash plans

26 days’ annual leave, increasing to 2

Flexible bank holidays

Car leasing scheme

Hybrid working

High street discount schemes

Job summary

PA Housing is seeking a Neighbourhood Coordinator (Leasehold) in a hybrid role based in Surrey or London. The position is fixed term for 6 months and offers a salary of £29,723 per annum, rising to £30,986 after probation (for 28 hours per week).

The role covers Walton-on-Thames and surrounding areas with a mix of office and field work. You will build strong relationships with residents, organise community activities, provide intensive housing management including home visits, and handle

Qualifications

• Experience in housing, neighbourhood or tenancy management or similar customer-focused role.
• Direct experience working with residents, including older people or vulnerable adults.
• Strong communication and relationship-building skills with confidence to handle difficult conversations.
• Proactive, solutions-focused approach with ability to improve services and resident experience.
• Good organisational and IT skills and ability to manage information in a busy role.

Responsibilities

• Build strong relationships with residents and provide a visible, accessible presence across Housing for Older People schemes.
• Organise and support community activities and engagement events promoting wellbeing and belonging.
• Provide intensive housing management including home visits and tenancy sustainment support.
• Identify safeguarding concerns and support safety and wellbeing of vulnerable residents.
• Manage enquiries and complaints, resolving issues with clear customer-focused advice.
• Monitor repairs and estate services, identifying improvements for environment and value for money.
• Complete iPEEPs, reflecting residents’ needs in emergency arrangements.
• Work with Asset Management to assess schemes and support investment planning.

Skills

Housing/Neighbourhood management

Strong communication

Safeguarding experience

Organisational & IT skills

Job description

Neighbourhood Coordinator (Leasehold)

Salary: £29,723 per annum, rising to £30,986 after probation (for 28 hours per week)

Location: Hybrid - Case House, Surrey or London

Location: Walton-on-Thames, KT12 1DZ

Employment type: Fixed Term

Additional role requirements:

• DBS Check
• Driving Licence

Do you enjoy working with people, building strong communities and making a real difference to residents?

We’re looking for a Neighbourhood Coordinator Leasehold to help create safe, vibrant and welcoming communities for residents living in our Housing for Older People schemes.

You’ll be a visible and trusted presence for residents, supporting their wellbeing and independence while helping to make sure our schemes are well managed, well maintained and great places to live.

From community engagement and resident events to safeguarding, home visits and improving the physical environment, this is a varied role where you’ll work closely with residents, colleagues and external partners to make a difference every day.

Please note this is a fixed term contract for 6 months

Benefits

• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role.
• High street discount schemes

What you’ll be doing

You’ll play a key role in creating positive communities and making sure residents receive a high-quality, responsive service. Here’s a snapshot:

Build strong relationships with residents, providing a visible and accessible presence across our Housing for Older People schemes

Organise and support community activities and engagement events that promote wellbeing, independence and a sense of belonging

Provide intensive housing management, including home visits, advice, signposting and support with tenancy sustainment

Identify and appropriately escalated safeguarding concerns, supporting the safety and wellbeing of vulnerable residents

Manage enquiries and complaints, resolving issues promptly and providing clear, customer-focused advice

Monitor repairs, estate services and the condition of communal areas, identifying issues and opportunities for improvement

Complete and maintain Individual Personal Emergency Evacuation Plans (iPEEPs), ensuring residents’ individual needs are reflected in emergency arrangements

Work with Asset Management and other colleagues to assess schemes, support investment planning and identify opportunities to improve the environment and value for money

Essential Requirements

• Experience working in housing, neighbourhood management, tenancy management or a similar customer-focused environment
• Experience working directly with residents, including supporting older people or vulnerable adults
• Strong communication and relationship-building skills, with the confidence to manage difficult conversations and resolve issues
• Experience identifying and responding appropriately to safeguarding concerns
• A proactive and solutions-focused approach, with the ability to identify opportunities to improve services and the resident experience
• Good organisational and IT skills, with the ability to manage information accurately and work across a busy and varied role

If you’re passionate about creating great places to live and helping residents feel safe, supported and connected, we’d love to hear from you.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.