Neighbourhood Coordinator - Housing for Older People Hybrid

PA Housing; Walton-on-Thames; Hybrid; GBP 30,000 - 31,000; Part time

Benefits offered by this job

Health cash plans

26 days’ annual leave, increasing to 2

Flexible bank holidays

Car leasing scheme

Hybrid working

High street discount schemes

Job summary

PA Housing is seeking a Neighbourhood Coordinator (Leasehold) in a hybrid role based in Surrey or London. The position is fixed term for 6 months and offers a salary of £29,723 per annum, rising to £30,986 after probation (for 28 hours per week).

The role covers Walton-on-Thames and surrounding areas with a mix of office and field work. You will build strong relationships with residents, organise community activities, provide intensive housing management including home visits, and handle

Qualifications

• Experience in housing, neighbourhood or tenancy management or similar customer-focused role.
• Direct experience working with residents, including older people or vulnerable adults.
• Strong communication and relationship-building skills with confidence to handle difficult conversations.
• Proactive, solutions-focused approach with ability to improve services and resident experience.
• Good organisational and IT skills and ability to manage information in a busy role.

Responsibilities

• Build strong relationships with residents and provide a visible, accessible presence across Housing for Older People schemes.
• Organise and support community activities and engagement events promoting wellbeing and belonging.
• Provide intensive housing management including home visits and tenancy sustainment support.
• Identify safeguarding concerns and support safety and wellbeing of vulnerable residents.
• Manage enquiries and complaints, resolving issues with clear customer-focused advice.
• Monitor repairs and estate services, identifying improvements for environment and value for money.
• Complete iPEEPs, reflecting residents’ needs in emergency arrangements.
• Work with Asset Management to assess schemes and support investment planning.

Skills

Housing/Neighbourhood management

Strong communication

Safeguarding experience

Organisational & IT skills

Job description

PA Housing is seeking a Neighbourhood Coordinator (Leasehold) in a hybrid role based in Surrey or London. The position is fixed term for 6 months and offers a salary of £29,723 per annum, rising to £30,986 after probation (for 28 hours per week).

The role covers Walton-on-Thames and surrounding areas with a mix of office and field work. You will build strong relationships with residents, organise community activities, provide intensive housing management including home visits, and handle