Neighbourhood Connector

Gloucestershire Health and Care; Cheltenham; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Free car parking at many sites

27 days leave + bank holidays (33 days

Training and development opportunities

Job summary

Gloucestershire Health and Care NHS Foundation Trust is seeking a motivated Band 4 professional for the Home First service. The role supports people recently discharged from hospital to maximise independence and works with health and social care services using a case management approach.

The Neighbourhood Connector will act as a single point of contact and build personalised relationships to enable people to live their best life possible.

Qualifications

• NVQ Level 3 in health and social care management or similar qualification.
• GCSEs English & Maths Grade C or above.
• Health Coaching qualification.

Responsibilities

• The post holder will visit individuals at home to undertake personal assessments and ensure support to live the life they wish.
• Establish and maintain excellent communication with individuals and explore complex care options and decisions.
• Sustain effective working relationships across all health and social care services.
• Support a defined group of individuals to promote independence through case management/self-care approaches.

Skills

Communication skills

Empathy

Driving licence

Education

NVQ Level 3 in health and social care management

GCSEs English & Maths

Health Coaching qualification

Job description

Main area Neighbourhood Connector Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday either 8-4 or 9-5.) Job ref 327-26-779

Site Various - Independent Living Centre (Cheltenham), Cirencester Hospital or Stroud Hospital Town Cheltenham Salary £28,392 - £31,157 per annum (pro rata) Salary period Yearly Closing 12/10/2026 23:59

We love what we do and we think you will, too!

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care . We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you ’.

We’re passionate about making sure that everyone can contribute to achieving our mission and w e are continually working to support healthy and happy high-quality team s in all areas of the Trust .

Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.

It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us.

Job overview

This role is offered on a permanent basis. The hours are full time, 37.5 hours per week.

The Home First service is looking for a motivated Band 4 who will be responsible for supporting people recently discharged from hospital to maximise the person's potential for independence and work with health and social care services facilitating a case management approach with health and ongoing care and support needs.If you feel this is you and are looking for a new experience then keep reading.

The Neighbourhood Connector will act as a single point of contact for patients and their representatives. They will develop relationships that will enable them to work in a personalised way to help the person live their best life possible.

Main duties of the job

The post holder will support a defined group of individuals that will benefit from a case management/self-care approach to promote independence. To visit individuals at home to undertake personal assessments and ensure that every person is supported to live the life they wish, to the best of their abilities.

The Neighbourhood Connector will need to e stablish and maintain excellent communication with individuals and explore complex issues relating to care options and decisions and to sustain effective working relationships across all health and social care services.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Detailed job description and main responsibilities

The post holder will be responsible for developing excellent working knowledge of the support available from partner organisations in health, social care and the voluntary sector to encourage and guide this group of individuals to access these services where appropriate.

They will have the skills and that will enable them to support the person to navigate services and activities that are available to them in their community and make informed choices.

Person specification

Qualifications

• NVQ Level 3 in health and social care management or similar qualification, or relevant experience
• GCSEs English & Maths Grade C or above
• Health Coaching qualification

Experience

• Experience of working in a health and social care environment role
• Experience of working independently, unsupervised providing high quality services
• Have and understanding of the needs of people/adults with frailty or chronic health problems, particularly in relation to promoting their independence.
• Ability to work effectively alongside different service providers/patients/carers, supporting individuals to maximise self-management
• Able to communicate with patients in an empathic manner, adapting strategies to meet their needs
• To have a full driving licence and business insurance.
• Experience or knowledge of health coaching and/or motivational interviewing techniques

When joining us, as well as becoming part of a team that makes a difference, we also offer:

• Free car parking at many of our sites
• 27 days leave plus bank holidays, increasing up to 33 days with long service
• A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
• A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
• Generous NHS pension and enhanced pay when if you work unsocial hours
• Flexible, family friendly and agile working opportunities
• Recognition and long service awards
• Fast Track physiotherapy
• Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.

If you are aged 16-30, you may be eligible for financial and pastoral support from the King’s Trust, with who we are in partnership with to support your first 6 months in role. We will pass on your details to the King’s Trust who will be in touch with you if you are eligible. If you would rather not be contacted, please let us know.

For more information please see the attached 'Additional Information for Applicants' document.

Good luck with your application.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.