Neighbourhood Alert Officer

Devon and Cornwall Police; Exeter; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Government Pension

Heavily subsidised gym membership

Blue Light Card scheme

Sick pay

Onsite parking

Group insurance scheme

Employee Assistance Programme

Development and training

Job summary

Devon & Cornwall Police is seeking a proactive Communications & Campaigns professional to own the Community Messaging system. You will proofread, distribute and update messages to residents, working closely with officers and staff to ensure timely information delivery.

You will maintain the system database, support users, and analyse performance to maximise impact. The role offers a competitive salary and excellent benefits with pension and other perks.

Qualifications

Responsibilities

• Proofread and distribute messages on the Community Messaging system.
• Maintain and administer the database, acting as the main point of contact for system issues.
• Train users across the organisation to use the Neighbourhood Alert System, providing real-time support.
• Analyse performance data and create monthly reports to maximise system effectiveness.
• Collaborate with police officers, staff and external partners to coordinate joint messages as needed.

Job description

Salary: Starts at £25,713 rising to £26,703 per annum + Excellent Benefits including Government Pension (note this salary is based on the full-time hours of 37 per week)

About the role:

Are you passionate about helping communities stay informed and connected?

This is an exciting opportunity to take ownership of Devon & Cornwall Police’s Community Messaging system to help make sure important information reaches the right people at the right time.

The two-way messaging platform connects the Force with local communities, enabling policing teams to write and share crime prevention advice, important updates and safety information directly to residents.

Working closely with police officers and police staff, you'll play a key role in proof reading and distributing messages, maintaining the system, supporting and training users and analysing performance data to help maximise the system.

In particular to:

Respond to operational need as identified and ensure timely and accurately updates are sent on the Alert system.

Copywriting, proof reading, design and dissemination of public facing messages on the system, which might also be placed on the website and social media platforms.

Identify common message topics based on regular requests from users, developing templates to fulfil these needs and promoting them to other colleagues who use the system.

Ensure branding is applied and consistent in all messaging.

Quality assures all messages on the system by dip sampling.

Maintain and administer the database, acting as the main point of contact for any system issues.

Attend internal and external meetings in relation to the performance and development of the Alert system, providing feedback to system providers and users.

Establish and maintain communication with partners in the criminal justice and public safety arena, in order to action joint messages when appropriate.

Extract performance data and other management information on the output and outcome of the Alert system and create monthly reports.

Market the service, internally and externally, maximising the opportunities for effective usage.

Train colleagues to use the Neighbourhood Alert System across the organisation and provide ad hoc user support in real time as issues arise.

You’ll be at the heart of a service that supports public safety and reassurance across Devon and Cornwall.

Want to know more about this role?

Further detail regarding this role and the essential requirements can be found within the role profile on our website.

If you think this may be the role for you and would like further information, once you have viewed the information on our website, please contact:

Hiring Line Manager: Emily ELLIS - Communications & Campaigns Manager

What you get if you join us:

A competitive salary with yearly increments.

25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time workers).

Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.

Access to the Blue Light Card Scheme for discounts and services (requires a one off payment of £5).

Company sick pay.

Job related equipment, as required.

Free onsite parking at many police sites throughout the counties.

Access to Group insurance scheme (via salary sacrifice scheme).

Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.

Development and training