Police Enquiry Officer Supervisor

Devon and Cornwall Police; Exeter; On-site; GBP 38,000 - 43,000; Full time

Benefits offered by this job

Annual leave (25–30 days)

Gym membership

Blue Light Card discounts

Sick pay

Free onsite parking

Employee Assistance Programme and well

Development and training opportunities

Flexitime and hybrid working

Job summary

Devon and Cornwall Police is seeking a Police Enquiry Office Supervisor at Exeter Police Station to lead a team of Police Enquiry Officers and maintain high standards of customer service across locations.

The role requires supervising staff, managing rosters and annual leave, providing coaching and training, and handling demanding enquiries with professionalism. The position offers a permanent contract, 37 hours per week, and a salary from £38,169 to £42,612 plus benefits.

Qualifications

• Customer-focused approach and ability to work with diverse backgrounds.
• Proven experience supervising teams and improving service quality.
• Strong verbal and written communication skills.

Responsibilities

• Supervise Police Enquiry Officers.
• Monitor service quality and provide performance feedback.
• Manage shift rotas and annual leave.
• Deliver training and development opportunities.
• Provide guidance in challenging enquiries.
• Maintain professional appearance and security standards.

Skills

Customer-focused

Team leadership

Verbal and written comms

IT skills

Relationship-building

Resilience

Tools

Microsoft Office

Job description

Salary £38,169 rising by yearly increments to a maximum of £42,612 per annum+ Excellent Benefits including Government Pension

Location: Exeter Police Station

Type of employment: Permanent

Closing Date: 03/11/2026, 12:00

Hours per week: this role is 37 hours per week. However, we welcome applications from individuals wishing to work on a part-time basis and we are willing to consider flexible working patterns subject to business need

About the role

As a Police Enquiry Office Supervisor, you will lead and develop a team of Police Enquiry Officers, ensuring the highest standards of customer service and service delivery are maintained across multiple locations.

Key responsibilities include

• Supervising, motivating and supporting a team of Police Enquiry Officers.
• Monitoring service quality and providing regular performance feedback and development support.
• Managing shift rotas, annual leave and staffing levels to maintain operational resilience and published opening hours.
• Identifying training needs and arranging or delivering appropriate learning opportunities.
• Providing guidance, coaching and professional support when dealing with complex, sensitive or challenging enquiries.
• Undertaking Police Enquiry Officer duties when required to maintain service delivery during periods of high demand or staffing shortages.
• Promoting a culture of professionalism, inclusivity and excellent customer care.
• Leading by example when supporting victims, witnesses and members of the public from diverse backgrounds and circumstances.
• Ensuring Police Enquiry Offices maintain a professional appearance, up-to-date public information and appropriate security standards.

What We're Looking For

We're looking for someone who is passionate about delivering excellent customer service, confident in leading others and committed to supporting communities across Devon and Cornwall.

You will be able to demonstrate

• A customer-focused approach and the ability to work effectively with people from a wide range of backgrounds.
• Strong verbal and written communication skills.
• Experience supervising teams and individuals to improve performance and service quality.
• Effective team-working and relationship-building skills.
• Resilience, professionalism and sound judgement when dealing with challenging situations.
• Good keyboard and IT skills, including Microsoft Office applications and other computer-based systems.

What You'll Bring

Success in this role requires someone who can:

• Inspire and support colleagues to perform at their best.
• Remain calm and professional in fast-paced or challenging environments.
• Build positive working relationships with colleagues, partners and members of the public.
• Demonstrate the values and behaviours expected within the Competency and Values Framework (CVF) Level 2, including:

Working for Devon & Cornwall Police offers a range of benefits including

• Competitive salary with annual increments.
• 25 days annual leave, increasing to 30 days after five years' service.
• Subsidised gym membership.
• Blue Light Card discounts.
• Company sick pay.
• Free parking at many Force locations.
• Employee Assistance Programme and wellbeing support.
• Ongoing development and training opportunities.

Additional Information

• Salary: starts at £38,169 rising to £42,612, the role qualifies for an additional weekend working payment.
• Regular travel across the Force area will be required.
• A Force vehicle may be provided where appropriate, or you must be able to travel using alternative transport.
• The role involves working with vulnerable people and may occasionally involve dealing with challenging, distressing or confrontational situations.

What you get if you join us

• A competitive salary with yearly increments.
• Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
• Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
• Company sick pay.
• Job related equipment supplied, as required.
• Free onsite parking at many police sites throughout the counties.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees' Assistance Programme, Occupational Health and wellbeing services.
• Development and training opportunities available.
• Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
• Flexitime, with the ability to undertake your hours flexibly and in line with business need.
• Hybrid working, with the ability to work remotely at times throughout the working week (once signed off the training plan).