PCSO - Haverhill

Norfolk and Suffolk Constabularies; Haverhill; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Weekend working enhancement

Local government pension

Blue Light Card discounts

Employee assistance programme

Flexible working options

Job summary

Norfolk and Suffolk Constabularies seeks a dedicated Police Community Support Officer (PCSO) to serve Haverhill. The role focuses on visible community engagement, safeguarding, and partnership work to reduce crime and antisocial behavior.

PCSOs will operate on a shift pattern with weekend work and ongoing professional support. We require strong communication, initiative, and the ability to travel across Suffolk as needed.

Qualifications

• Excellent verbal and written communication skills for diverse audiences.
• Proven problem-solving ability and initiative.
• Ability to work independently and as part of a team with partners.
• Keyboard skills and proficiency with Microsoft Office and internet-based systems.

Responsibilities

• Deliver operational community-based and partnership work.
• Provide liaison and support to partner agencies to reduce community risk.
• Address safeguarding concerns and high-demand policing needs.
• Assist in recruitment and training events where applicable.
• Maintain professional standards and support line management.

Skills

Verbal communication

Written communication

Problem solving

Teamwork

MS Office

Driving licence

Tools

Microsoft Office

Job description

PCSO - Haverhill

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Job title
PCSO - Haverhill

Role type
PCSO Campaign

Contract type
Permanent

Assignment type
Standard Contract

Department
Suffolk County Policing Command

Location
Haverhill Police Station (Uniform Suffolk)

The recruitment criteria for all posts are subject to workplace adjustments in line with the Constabularies' policies and duties under the Equality Act 2010.

Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Modern Workplace Business Category

• 1: On Premise
• Category 1: On Premises - Roles/functions are based on premises
• Category 2: Hybrid - Elements of the role require regular presence on premises
• Category 3: Hybrid (Homeworker) - The core function of the role can be delivered all/predominately from home, but attendance of premises will be required for specific purposes
• Category 4: Contracted Homeworker - The circumstances for someone being a contracted homeworker will be by exception

Grade / Rank
Band D

Salary range
£30,897 - £34,662

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

This/These post(s) attract allowances
Weekend Working Enhancement

Weekend enhancement

Weekend work will be paid at the usual hourly rate plus an additional one half of that rate (time and a half).

Hours per week
37.00

Closing date
04/11/2026, 23:55

Job description

Make a Difference in Your Community

Are you passionate about helping others, building trust, and making your community a safer place? We are looking for a dedicated individual to join our team as Police Community Support Officer (PCSO) - based in Haverhill.

PCSOs are the face of local policing. You'll be out and about in your community, engaging with residents, supporting vulnerable people, and helping to prevent crime and anti-social behaviour.

About the Role

As a PCSO, you will be:

• Responsible for the operational delivery of community based and partnership collaborated work.
• Provide visible liaison and support to partners, working to break down community barriers and improve relationships particularly with vulnerable communities.
• Working with internal and external partners to identify and address community concerns and safeguarding issues linked to threat harm and risk including those causing high demand on policing within area of business.
• Develop a structured response plan utilising a problem solving approach to ensure partner agencies are actively involved in reducing both risk of harm from crime and repeat demand on services.
• Enhance public reassurance through the provision of a high visibility presence including attendance at relevant partner meetings as required.
• Work proactively with the CPT and key stakeholders to support colleagues with best practice and making suggestions for change as a dedicated contact across associated area of business.
• Participate in the preparation and facilitation of recruitment and training events where applicable.
• Obtain and compile simple statement/case files.
• Maintain organisational professional standards and adhere to the Police Staff Standards of Professional Behaviour.
• Any other duties commensurate with the role and grade as may reasonably be requested by line management.

Essential Criteria

• Excellent verbal and written communication skills with the ability to communicate effectively with a wide range of different audiences both internally and externally whilst building and maintaining effective partner relationships.
• Demonstrate effective early intervention and problem solving skills
• Proven ability of working independently and collaboratively as part of a team including partnership and community working.
• Evidence of using own initiative to meet deadlines with a high level of flexibility, integrity and motivation.
• Good keyboard skills with a working knowledge of Microsoft Office Suite and internet based systems.
• Ability to travel within Suffolk as required.
• Ability to work flexibly on a shift pattern which may include weekends and bank holidays.
• Ability to undertake the physical demands of the role including long walking patrols and undertake low risk Personal Safety Training.

Desirable Criteria

• Full driving licence with the ability to drive force vehicles as required.
• Previous experience of working with the public.

All successful candidates will undergo pre-employment checks which will include; medical assessment, security vetting checks and references. On appointment you will also be required to undergo biometric testing.

Benefits

• 24 days holiday per year in addition to public holidays (rising to 29 days after five year's service)
• Opportunities to work flexibly, subject to business needs
• Option of joining the local government pension scheme
• Option of joining the sports & social staff association and UNISON and enjoying the benefits these provide
• Access to the Blue Light Card with 100s of discounts
• Paid-for training is available as is the opportunity to have mentoring, in a workplace where development is encouraged
• Access to an Employee Assistance Programme (EAP) A confidential service, available 365 days a year, 24/7, free of charge which can provide around the clock support and guidance to help you manage work and personal stressors, as well as support you through lifestyle changes
• Support Networks that provide information and opportunities to share experiences as well as offering advice and support to members
• A diverse, equal and inclusive workforce in an organisation that values its people
• A member of the National Police Healthcare Scheme, offering affordable private healthcare to Officers, staff members and their families
• And finally, but perhaps most importantly, the opportunity to make a difference to the communities of Norfolk and Suffolk

Important information before you commence an application - for ALL applicants

If the role has evidence questions you may wish to save these remotely and paste your answers into the boxes at time of submission.

We are looking for people who share our values of caring, inclusive, courageous and learning.

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.

Why work for Norfolk and Suffolk Police?

Norfolk and Suffolk Police have gained a reputation as pioneering and innovative forces, responsible for policing a large diverse, multi-cultural population.

If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people's lives, variety and the chance to broaden your experience, then Norfolk or Suffolk is the force for you.

Equality, diversity and inclusion

Norfolk and Suffolk Police are committed to equality, diversity and inclusion.

Our constabularies are committed to providing support for our under-represented and marginalised communities, including but not limited to Black, Asian and Minority Ethnic communities, disabilities, neurodiversity, gender and LGBT+ communities.

All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and safeguarding

Norfolk and Suffolk constabularies are committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. All employees and volunteers therefore will be subject to background checks including vetting and references.

Eligibility Criteria

All Applicants must reside in the UK and have continuous residency for the past three years, rising to five years for certain roles. (The only exceptions are being stationed abroad through the Armed Forces or having taken extended holiday / travelled for a period of less than 12 months, where your UK residency has been maintained) Please refer to the job description for the residency requirements for this role.

This post is open to

• British Citizens
• Members of a European Economic Area (EEA) state who hold settled status under the EU Settlement Scheme.
• Commonwealth citizens or foreign nationals (who are not British citizens or European Economic Area (EEA) state members) who have leave to enter or remain in the United Kingdom for an indefinite period that is free from restrictions.

We are committed to being a Disability Confident Leader. If you require any adjustments to support you during the application or selection process, please get in touch. You can contact us by email or telephone to discuss your needs in confidence, and we will be happy to help.

• Email:
• Phone: [phone]

We're proud to be a Disability Confident Leader and welcome applications from disabled people.

Under our 'Offer an Interview' commitment, we will invite disabled applicants to interview if they meet the essential criteria for the role.

You’ll be able to tell us if you’d like to be considered under this commitment by answering the relevant question in the application form.