Alliance PSD Complaints Handler/Investigator (Investigations)

Devon and Cornwall Police; Exeter; Hybrid; GBP 30,333 - 34,662; Full time

Benefits offered by this job

25 days of leave, increasing to 30 after 5 years

Subsidised gym membership

Access to Group insurance scheme

Flexible working hours

Job summary

A regional law enforcement agency based in Exeter is seeking a full-time Alliance PSD Complaints Handler/Investigator to manage and resolve public complaints. The successful candidate will engage with complainants to ensure compliance with investigations and maintain thorough records. This role provides a competitive salary, flexible working hours, and excellent benefits including leave entitlement and training opportunities.

Qualifications

• Strong analytical and investigative skills.
• Ability to engage with complainants effectively.
• Knowledge of relevant legislation and policies is beneficial.

Responsibilities

• Review and resolve public complaints with a focus on investigations.
• Engage with complainants to outline investigative steps.
• Maintain accurate records and provide information to relevant parties.

Job description

Alliance PSD Complaints Handler/Investigator (Investigations)

Apply for the Alliance PSD Complaints Handler/Investigator (Investigations) role at Devon and Cornwall Police.

Base pay range

Salary: £30,333 rising to £34,662 per annum + Excellent Benefits including Government Pension

Hours per week: 37 hours per week. Flexible working patterns may be considered.

About the role

The purpose of the role is to enable Dorset and Devon and Cornwall Police to comply with the complaints handling and investigative requirements introduced on 1st February 2020.

The post holder will be responsible for the resolution of the majority of public complaints dealt with by the Professional Standards Department where the ‘special requirements’ are not met.

Responsibilities

• Review and resolve public complaints, engaging with complainants to identify reasonable and proportionate investigative steps.
• Obtain relevant information or evidence by seeking accounts from officers, staff or witnesses, researching force systems, legislation, policy and procedures and if needed securing and assessing BWV or CCTV.
• Maintain accurate records, relevant decisions and rationales for complaints handled or investigated and provide relevant information to the complainant, appeal bodies (IOPC or OPCC) and other interested parties.
• Highlight areas for improvement regarding individual or organisational practices and procedures.

Benefits

• A competitive salary with yearly increments.
• 25 days a year leave entitlement, increasing to 30 days after 5 years of continuous employment plus bank holidays (pro‑rated for part‑time employees).
• Access to heavily subsidised gym membership with police site gyms throughout the counties.
• Access to the Blue Light Card Scheme for discounts and services (requires a one‑off payment of £5).
• Company sick pay.
• Job‑related equipment supplied as required.
• Free onsite parking at many police sites throughout the counties.
• Access to Group insurance scheme via salary sacrifice scheme.
• Support networks, free Employees' Assistance Programme, Occupational Health and wellbeing services.
• Development and training opportunities available.
• Supportive and flexible training plan with regular check‑ins.
• Flexitime, with the ability to work hours flexibly in line with business need.
• Hybrid working, with the ability to work remotely at times during the working week after signing off the training plan.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Law Enforcement