NCG Specialist

DHL Express; Greater Lincolnshire; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Shift allowance

Annual bonus

Free onsite parking

Pension

My DHL Rewards

Private medical

Cycle to Work Scheme

Wellbeing support

Job summary

DHL Express is seeking an NCG Specialist at East Midlands Airport to support the Network Control Group in ensuring safe, efficient network operations. You will assist with aircraft load control, ULD handling, and fuel optimisation while coordinating with internal teams and external partners.

The role requires strong attention to detail, analytical thinking, and the ability to work under pressure in a fast-paced environment.

Qualifications

• GCSEs (or equivalent) in English and Mathematics.
• Attention to detail and a compliance mindset.
• Experience with aviation or logistics operations is advantageous.

Responsibilities

• Monitor and support aircraft load control activities to ensure safe, efficient operations.
• Oversee ULD build-up and loading according to allocation plans.
• Support fuel optimisation and monitor network performance.
• Identify operational risks and disruptions and aid in mitigations.
• Record data, timestamps, and delay codes accurately for analytics.

Skills

Attention to detail

Analytical skills

Decision making

Communication skills

Time management

Teamwork

Microsoft Excel

PowerPoint

Education

GCSEs English & Mathematics

Tools

Microsoft Office

Excel

Word

Outlook

PowerPoint

Job description

• Free onsite parking
• My DHL Rewards – discounts at 3,000+ retailers
• Cycle to Work Scheme

Location: DHL Aviation, East Midlands Airport

Contract type: Permanent & Acting Role

Hours:

Perm - Tuesday to Friday: 15:30–02:00

Perm - Tuesday to Friday: 19:30–06:00

Perm - Thursday to Friday: 15:00–01:30 Saturday–Sunday: 19:00–05:30

Perm - Sunday to Wednesday: 15:30 - 02:00

Perm – Sunday to Wednesday: 06:00–16:30

Perm - Friday to Mon: 06:00–16:30

Perm – Monday to Thursday: 19:30–06:00

Acting Role 12 months - Sunday to Wednesday : 06:00 – 16:30

Department: NCG

Grade: N

Kick start your career with the #1 Best Workplace in Europe

At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.

Why You’ll Love Working With Us

You’ll get amazing benefits while building your future:

• Competitive salary + shift allowance


• Annual bonus (up to 5%)


• Free onsite parking


• Pension (up to 6% company contribution)


• My DHL Rewards – discounts at 3,000+ retailers


• Private medical (after 12 months)


• Spark – wellbeing support


• Cycle to Work Scheme


• Enhanced Maternity Pay


• CIS Induction Week

About the Role

As an NCG Specialist, you will play a key role within the Network Control Group, helping to ensure the safe, efficient, and compliant operation of DHL's European and intercontinental flight network. Working in a fast-paced operational environment, you'll support aircraft load control activities, optimise aircraft capacity and fuel usage, and collaborate with a wide range of stakeholders to deliver industry-leading service and on-time performance

A brief paragraph summary of the role, outlining its purpose and how it contributes to the wider DHL operation. Keep it simple and engaging.

What You’ll Be Doing

• Monitor aircraft load control activities to ensure safe and efficient flight operations.


• Oversee ULD (Unit Load Device) build-up and loading against aircraft allocation plans.


• Support fuel optimisation and monitor operational performance across the network.


• Identify and escape operational risks, disruptions, or issues as required.


• Review flight performance and contribute to continuous improvement initiatives.


• Ensure operational data, timestamps, and delay codes are recorded accurately and submitted on time.


• Coordinate fueling activities and support aircraft turnaround operations.


• Maintain effective communication with internal teams and external operational partners.


• Support compliance with aviation safety regulations, company procedures, and load planning requirements.


• Deliver a professional service to flight crews and operational stakeholders.

What You’ll Bring

Essential:

• Excellent attention to detail and a commitment to accuracy.


• Strong analytical and problem-solving skills.


• Ability to make effective decisions in a fast-paced, high-pressure environment.


• Strong verbal and written communication skills.


• Good organisational and time-management skills.


• Ability to work independently as well as collaboratively within a team.


• Confident user of Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.


• GCSEs (or equivalent) in English and Mathematics.


• A safety-focused mindset with a strong commitment to compliance and operational procedures.


• Ability to adapt quickly to changing priorities and operational demands.

Desirable:

• Previous experience within a Network Control Group environment.


• Experience in sort, ramp, aviation, or cargo operations.


• Knowledge of AHS and BRUHUB4 systems.


• Mass and Balance certification.


• Advanced ULD certification.


• Aerologic operational training.


• Understanding of aircraft load control, weight and balance, and fuel optimisation principles.


• Experience working within a safety-critical operational environment

Closing Date: 21st September 2026

Our Recruitment Process

We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency-based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.

A quick heads-up before you apply! As part of your application, you'll play a few short, fun games. They help us understand your strengths and behaviours. This means everyone gets a fair chance to show their potential, and you'll even get to see your results afterwards.

Please note: completing the games is required to be considered for the role.

Important Information

Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.