National Retail FM Director — Strategy, Growth & Delivery

MCS Executive Search; West Midlands; Hybrid; GBP 99,000 - 121,000; Full time

Benefits offered by this job

Hybrid working

Performance bonus

Car allowance

Private healthcare

Pension

Job summary

MCS Executive Search is seeking a National Account Director to lead a flagship retail FM portfolio across the UK. You will own strategic development, commercial performance and executive relationships for a £25m+ contract covering 400+ locations, with hybrid working and high visibility at leadership level.

You will shape client strategy, drive service innovation, and grow the account while building high-performing teams and sustaining long-term partnerships.

Qualifications

• Experience leading large-scale, multi-site Facilities Management contracts.
• Proven track record in contract retention and organic growth.
• Strong commercial and financial management with full P&L accountability.
• Ability to manage senior client executives and build partnerships.
• Inspire, develop and lead geographically dispersed operational teams.

Responsibilities

• Lead the strategic delivery of a £25m+ integrated FM contract across 400+ locations.
• Manage full P&L responsibility while ensuring contract profitability.
• Build trusted relationships with senior client stakeholders as the executive contact.
• Deliver Hard FM, Soft FM and Total FM services through a dispersed national team.
• Drive contract retention, customer satisfaction and long-term partnership development.
• Identify opportunities for organic growth, service expansion and continuous improvement.
• Champion operational excellence, sustainability initiatives and innovation across the portfolio.
• Coach and develop senior operational leaders to build a high-performing team.

Skills

Senior FM leadership

P&L accountability

Stakeholder management

Strategic account development

Executive communication

Job description

MCS Executive Search is seeking a National Account Director to lead a flagship retail FM portfolio across the UK. You will own strategic development, commercial performance and executive relationships for a £25m+ contract covering 400+ locations, with hybrid working and high visibility at leadership level.

You will shape client strategy, drive service innovation, and grow the account while building high-performing teams and sustaining long-term partnerships.