National Operations Manager (maternity cover)

loc8me; Loughborough; On-site; GBP 40,000 - 55,000; Full time

Job summary

A dynamic student lettings company is seeking a National Operations Manager to oversee operations nationwide. The role focuses on training, compliance, and enhancing customer experiences while managing a team of Branch Managers. Join a growing organization committed to excellence.

Benefits

Personal development opportunities

Innovative work environment

Qualifications

• Experience in growing a lettings business.
• Proven ability to work remotely across a branch network.

Responsibilities

• Training and developing Branch Managers.
• Managing marketing efforts alongside the Marketing Manager.
• Implementing company processes for tenant and landlord experiences.

Skills

Organizational Skills

Communication Skills

Self-motivation

Flexibility

Education

ARLA qualification at level 3 minimum

Job description

National Operations Manager (maternity cover)

Location: Loughborough, England, United Kingdom

Posted: 5 days ago | Be among the first 25 applicants

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Direct message the job poster from loc8me

loc8me is an expanding student lettings company with nationwide offices. Our vision is to provide industry-leading accommodation experiences for students and landlords across the country. Join an organization where opportunities are constant, ambitions are endless, and the pursuit of excellence is fundamental.

We are seeking a National Operations Manager to oversee daily operations nationwide. The ideal candidate will prioritize customer service and be passionate about delivering a first-class experience. As a Regional Operations Manager, you will assist the Operations Manager & Operations Director in leading a team of Branch Managers across the country.

Why work with us?

• Value innovation and alternative thinking
• Invest in personal development
• Be part of an ambitious and growing company
• Work alongside great people

Your responsibilities will include:

• Training and developing Branch Managers and supporting their personal growth
• Supporting complaint handling processes at local offices
• Implementing company processes to ensure exceptional tenant and landlord experiences
• Auditing and supporting asset management and portfolio performance
• Supporting compliance management to ensure business and portfolio compliance
• Educating stakeholders on new legislation and HMO licensing requirements
• Assisting Branch Managers with utility management
• Managing marketing efforts alongside the Marketing Manager
• Implementing and reviewing company KPIs monthly with the Operations Manager

Candidate requirements:

• Excellent organizational and communication skills
• Proven ability to work remotely across a branch network
• Involvement in recruitment and decision-making processes
• Experience in growing a lettings business
• ARLA qualification at level 3 minimum
• Knowledge of the property and lettings industry
• Experience dealing with high-end stakeholders and investment education
• Understanding of nationwide property markets
• Self-motivated, able to work independently, and prioritize tasks
• Flexible and adaptable approach to work

Details:

• Hours: 9 am - 5:30 pm, Monday to Friday
• Salary: Competitive, dependent on experience
• Driving license required; personal car preferred

Position details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing

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