National Operations Manager

JR United Kingdom; Milton Keynes; On-site; GBP 45,000 - 75,000; Full time

Job summary

An innovative pizza brand is seeking a National Operations Manager to lead and optimize multi-site operations. This role involves overseeing daily operations, ensuring quality and efficiency, and fostering a customer-centric culture. You will drive growth by implementing effective strategies and managing resources while leading a passionate team. Join a fast-growing company where your contributions will help shape the future of the brand and create memorable customer experiences. If you are a dynamic leader with a passion for the pizza industry and operational excellence, this is the opportunity for you.

Benefits

Competitive salary and benefits package

Career growth opportunities

Innovative work environment

Qualifications

• 5+ years of operations leadership experience in the pizza industry.
• Strong financial acumen with experience in budget management.

Responsibilities

• Oversee daily operations across all locations, ensuring compliance with standards.
• Develop strategies to improve store performance and drive growth.

Skills

Operations Management

Team Development

Budget Management

Customer Experience

Multi-Site Management

Food Safety Compliance

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Economics

Bachelor’s degree in Hospitality

Job description

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National Operations Manager, milton keynes

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Client:

FIREAWAY PIZZA

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

We are seeking an experienced Operations Manager with a strong pizza background in multi-site management and team development. As the Operations Manager, you will oversee the daily operations of our stores nationwide, lead a team of Area Managers, and ensure our pizzas are consistently crafted to perfection and served quickly, adhering to the highest standards.

Part of this role, you will be responsible for developing and executing effective business strategies, driving growth, managing resources, ensuring operational consistency, optimising processes, enhancing customer satisfaction, and aligning store operations with the ambitious growth plans of Fireaway Pizza.

Job duties include but not limited to:

• Ensure the operational manual includes all relevant practices, policies, and guidelines and aligns with current industry standards.
• Develop and implement processes that enhance efficiency and drive consistency across all operations.
• Establish effective measures to monitor and assess quality, ensuring consistent standards are met throughout the estate.
• Implement measures to achieve quick and accurate delivery of products to customers, while maintaining the highest standards of quality and operational efficiency.
• Oversee daily operations across all locations, ensuring compliance with food safety, hygiene, and operational standards.
• Provide continuous coaching and constructive performance feedback to area and store managers to boost team effectiveness and drive results.
• Develop and implement strategies to improve store performance, including optimising labour, controlling costs, and enhancing profitability.
• Foster a customer-centric culture by delivering friendly, efficient service to maintain and grow the customer base, while ensuring stores actively engage in customer-focused programs and maintain a strong community presence.
• Analyse store performance and customer feedback to identify areas for improvement.
• Identify and drive new sales growth opportunities through the implementation of targeted marketing strategies and district-level development plans.
• Ensure consistent product quality, superior customer experience, and timely service at all locations.
• Drive the implementation of new technologies to improve cooking efficiency, order processing, and customer satisfaction.
• Collaborate with marketing and product development teams on new menu items and seasonal promotions.
• Ensure compliance with all health and safety regulations across all restaurants.
• Implement cost-saving strategies while maintaining high standards of quality and service.
• Analyse financial reports and key performance metrics to pinpoint opportunities for operational improvement and growth.
• Lead the opening of new stores, including managing budgets, staffing, and operational setups.

Qualifications:

• Bachelor’s degree or equivalent in Business Administration, Economics, Hospitality, or a related field.
• 5+ years of experience in an operations leadership role
• Must be within the pizza industry.
• Establish store goals by inspiring a motivating vision, aligning individual area managers’ performance management with the achievement of these goals.
• Proven ability to manage multiple locations and teams in a fast-paced, dynamic environment.
• Strong financial acumen with experience in budget management, cost control, and profitability improvement.
• Excellent leadership, communication, and people management skills.
• Passion for food quality, customer experience, and operational excellence.
• Experience with franchise operations is a must.

Why Join Us?

• Be part of a fast-growing, innovative pizza brand with room for career growth.
• Lead a passionate team and drive impactful changes.
• Competitive salary and benefits package.
• Look back and say, "We did it," as you become part of history.