National Operations Manager

GXO Logistics, Inc; Manchester; On-site; GBP 60,000 - 81,000; Full time

Benefits offered by this job

Company car or car allowance

Private medical insurance

Company pension scheme

Life assurance

Benefits platform with discounts

Job summary

GXO Logistics, Inc. seeks a National Operations Manager to lead the end-to-end delivery of the Valero contract across a nationally dispersed fuel network in the UK.

You will drive service excellence, safety, compliance, and commercial performance while leading large, multi-site teams. The role requires strong leadership within unionised environments, robust budgeting, and stakeholder engagement with senior customer teams.

Qualifications

• Experience leading large-scale, multi-site transport operations.
• Proven track record in unionised environments and industrial relations.
• Strong commercial acumen with budget ownership and profitability focus.
• Ability to engage with senior stakeholders and drive continuous improvement.

Responsibilities

• Lead end-to-end operational performance of the Valero contract across a national transport network.
• Own contract profitability, budget management, costs, and efficiency enhancements.
• Champion health, safety, wellbeing, regulatory compliance and governance across all locations.
• Build and maintain relationships with senior customer stakeholders and contract governance forums.
• Inspire and develop large teams, manage trade unions, succession planning and workforce engagement.

Skills

Leadership

Strategic planning

Stakeholder management

Industrial relations

Budgeting

Operational excellence

Change management

Job description

Ready to lead a large-scale, unionised transport network operation where you can shape business strategy, influence senior stakeholders, and deliver best-in-class safety, compliance, and operational performance across the UK? Are you a strategicNational Transport Operations Manager with the experience to drive operational excellence, commercial performance, and customer success across a diverse national contract?

As National Operations Manager, you'll lead the end-to-end delivery of the Valero operation, overseeing a nationally dispersed fuel network. This is a highly visible senior leadership role where you'll balance commercial performance, operational excellence, customer satisfaction, safety, and compliance, while leading large, multi-site teams across the UK.

Working closely with senior customer stakeholders, Trade Union representatives, and GXO leadership teams, you'll drive continuous improvement, influence business strategy, and create a culture where people, performance, and service excellence thrive. If you're passionate about leading at scale and making a lasting impact, this is an opportunity to shape the future of a high-profile national operation.

This is a full-time 40 hours contracted per week, permanent opportunity. Working Monday to Friday (flexibility required for business needs), across 10 sites. It would be beneficial to be based in the Manchester/Midlands area.

Pay, benefits and more:

We're looking to offer a salary of up to£70,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company car OR car allowance to the value of £6,000 PA, private medical insurance, a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts

What you'll do on a typical day:

• Lead the end-to-end operational performance of the Valero contract, driving service excellence, safety, compliance, and productivity across a nationally dispersed transport network
• Take full accountability for contract profitability, budget management, cost control, and identifying opportunities to improve efficiency, productivity, and commercial performance
• Champion a strong culture of health, safety, wellbeing, and regulatory compliance, ensuring robust governance and operational standards are maintained across all locations
• Build and maintain strong relationships with senior customer stakeholders, acting as the key operational lead for contract governance, service delivery, and continuous improvement initiatives
• Inspire and develop high-performing teams while fostering positive Trade Union relationships, leading industrial relations activity, succession planning, talent development, and workforce engagement

What you need to succeed at GXO:

• Proven leadership experience within transport operations, with a strong track record of managing large-scale, multi-site environments and delivering outstanding customer outcomes (International CPC would be great!)
• Strong commercial acumen, with experience owning budgets, driving profitability, managing operational costs, and identifying opportunities for growth and continuous improvement
• Extensive experience leading operational teams within unionised environments, including stakeholder engagement, collective consultation, negotiation, and industrial relations management
• In-depth knowledge of transport operations, compliance, risk management, and legislative requirements, with the ability to champion the highest standards of safety and operational excellence
• Inspirational leadership skills, with the ability to influence, develop, and engage teams across multiple locations

We engineer faster, smarter, leaner supply chains.

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GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.