National Meetings & Events and Groups Support Executive

Malmaison; Birmingham; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

Malmaison is recruiting a National Meetings, Events & Groups Support Executive to join the central Meetings & Events team in Birmingham. The role offers remote support during busy periods to ensure continuity of service, revenue delivery, and operational excellence.

You will handle hotel and group enquiries, send proposals and contracts, collect pre-payments, and coordinate event details across multiple properties.

Qualifications

• Proven Meetings & Events experience within a hotel environment.
• Previous use of Opera Cloud OSEM.
• Strong commercial acumen with ability to analyse data and influence revenue.
• Excellent communication, interpersonal and relationship-building skills.
• Highly organised with ability to manage multiple properties, priorities and deadlines.
• Flexible, proactive and solutions-focused, with professionalism.

Responsibilities

• Respond to hotel and group RFPS/enquiries via email and third parties.
• Send proposals and contracts to clients.
• Collect pre-payment and manage payment processes.
• Compile function sheets and enter rooming lists.
• Operate Opera Cloud OSEM and related systems to support the estate.

Skills

Meetings & Events experience

Opera Cloud OSEM

Commercial acumen

Communication skills

Multi-property management

Flexibility & proactivity

Tools

Opera Cloud OSEM

SevenRooms

Creventa

Excel

Word

Outlook

OneDrive

Mapal

Fourth Hospitality

UpMail

Job description

Role: National Meetings, Events & Groups Support Executive - Malmaison & Hotel du Vin
Salary: Competitive Salary and Benefits
Location: Birmingham Office - Hybrid

Malmaison & Hotel du Vin have 37 inspiring lifestyle hotels across the two exceptional brands within the UK. We’re looking for a National Meetings, Events & Groups Support Executive to join us and play a vital role in the central Meetings & Events team. This role will offer remote support, particularly during periods of resource challenge ensuring continuity of service, operational excellence and revenue delivery.

This role is key in driving occupancy and revenues, ensuring brand-standard handling of enquiries, contract negotiation, payment processes and event coordination. As an experienced user of Opera Cloud OSEM, the postholder will uphold MHDV SOPs and champion best practice across the estate. Day to day duties will include responding to hotel and group rfps/enquiries via email and third parties, sending proposals and contracts, collecting pre-payment, compiling function sheets and entering rooming lists.

What are we looking for?

• Proven Meetings & Events experience within a hotel environment, with strong knowledge of enquiry and team management.
• Previous use of Opera Cloud OSEM.
• Strong commercial acumen with the ability to analyse data and influence revenue outcomes.
• Excellent communication, interpersonal and relationship-building skills.
• Highly organised with the ability to manage multiple properties, priorities and deadlines simultaneously.
• Flexible, proactive and solutions-focused, with a high degree of professionalism and integrity.

Systems literate, to include Opera – Opera Cloud OSEM, SevenRooms, Creventa, UpMail, Fourth Hospitality, Mapal, Excel, Word, Outlook, and OneDrive

This role is based at our Birmingham office but on a hybrid basis.

#LI-CS1