National Meetings & Events Support Executive | Hybrid

Malmaison; Birmingham; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

Malmaison is recruiting a National Meetings, Events & Groups Support Executive to join the central Meetings & Events team in Birmingham. The role offers remote support during busy periods to ensure continuity of service, revenue delivery, and operational excellence.

You will handle hotel and group enquiries, send proposals and contracts, collect pre-payments, and coordinate event details across multiple properties.

Qualifications

• Proven Meetings & Events experience within a hotel environment.
• Previous use of Opera Cloud OSEM.
• Strong commercial acumen with ability to analyse data and influence revenue.
• Excellent communication, interpersonal and relationship-building skills.
• Highly organised with ability to manage multiple properties, priorities and deadlines.
• Flexible, proactive and solutions-focused, with professionalism.

Responsibilities

• Respond to hotel and group RFPS/enquiries via email and third parties.
• Send proposals and contracts to clients.
• Collect pre-payment and manage payment processes.
• Compile function sheets and enter rooming lists.
• Operate Opera Cloud OSEM and related systems to support the estate.

Skills

Meetings & Events experience

Opera Cloud OSEM

Commercial acumen

Communication skills

Multi-property management

Flexibility & proactivity

Tools

Opera Cloud OSEM

SevenRooms

Creventa

Excel

Word

Outlook

OneDrive

Mapal

Fourth Hospitality

UpMail

Job description

Malmaison is recruiting a National Meetings, Events & Groups Support Executive to join the central Meetings & Events team in Birmingham. The role offers remote support during busy periods to ensure continuity of service, revenue delivery, and operational excellence.

You will handle hotel and group enquiries, send proposals and contracts, collect pre-payments, and coordinate event details across multiple properties.