National Maintenance Manager

Teraco – A Digital Realty Company; Rand CP; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a National Maintenance Manager to oversee maintenance activities across multiple data centers. This role is crucial for ensuring optimal system availability and compliance with industry standards. You will manage planned, preventative, and corrective maintenance, while also developing budgets and tracking costs. Your leadership will foster a culture of continuous improvement, as you identify areas for service enhancement and ensure the team is well-trained. This position offers an exciting opportunity to make a significant impact in a fast-paced environment dedicated to operational excellence.

Qualifications

• Experience in managing planned and preventative maintenance activities.
• Strong understanding of compliance and industry standards.

Responsibilities

• Oversee maintenance activities to ensure maximum system availability.
• Manage budgets and track maintenance costs effectively.
• Conduct regular team meetings and identify training opportunities.

Skills

Maintenance Management

Budget Management

Compliance Monitoring

Data Centre Operations

Troubleshooting

Education

Bachelor's Degree in Engineering or related field

Certifications in Maintenance Management

Tools

Maintenance Management Software

Data Centre Infrastructure Management Tools

Job description

The National Maintenance Manager is responsible for the effective and efficient planned, preventative, and corrective maintenance activities for all Teraco assets nationally, ensuring maximum system availability and uptime.

Objectives

Main Functions Of The Job

Maintenance Management

• Manage planned, preventative, and corrective maintenance activities for all Teraco Data Centres to ensure maximum system availability.
• Manage maintenance methods to achieve all SLAs and MSAs.
• Ensure all corrective works are completed timely and to Teraco standards.
• Conduct regular supplier reviews to maintain relationships and drive quality service.
• Standardise maintenance activities across all facilities where possible.
• Manage data centre infrastructure to support 99.999% electrical uptime and 99.99% mechanical uptime.
• Coordinate maintenance efforts to uphold Teraco standards.
• Identify areas for service improvement through retrospective sessions.
• Develop, maintain, and enforce maintenance schedules.
• Respond promptly to emergency maintenance calls.
• Perform troubleshooting and root cause analysis for maintenance issues.
• Complete administrative tasks as required.
• Ensure client notifications are concise, accurate, timely, and sent to correct recipients.
• Review maintenance system tasks for proper documentation.
• Verify uploaded maintenance documentation meets Teraco standards and conduct quality checks.
• Provide weekly updates on maintenance tasks and audits.
• Ensure assets are correctly loaded and linked on the maintenance system.
• Offer training and support on the maintenance platform to the team.
• Perform work in accordance with established procedures.
• Continuously review and improve methods of procedures (MOP).
• Participate in site hand-over from construction to operations.
• Analyze and optimize maintenance planning systems for efficiency.

Compliance

• Maintain compliance with all policies and procedures.
• Support HR in achieving developmental goals.
• Meet operational level agreements (OLAs) with other departments.
• Monitor H&S compliance and implement corrective actions.
• Implement policies, processes, and work instructions as per quality standards.
• Participate in external and internal audits.

Critical System Management

• Ensure maintenance events are scheduled correctly.
• Manage all maintenance to meet SLAs and MSAs.
• Maintain PUE levels through proper working methods.
• Accurately report task completion within timelines.

Budget

• Oversee maintenance budgeting and tracking.
• Review monthly operating costs and recommend improvements.
• Develop budgets for short, medium, and long-term maintenance needs.
• Review stock and equipment annually for condition and appropriateness.

Data Centre Ethics

• Maintain compliance with industry best practices.
• Enforce data centre standards and cleanliness.

People Management

• Conduct annual KPI reviews with team members.
• Identify training and development opportunities.
• Hold regular team meetings and feedback sessions.