National Group Care Surge Coordinator (Remote)

Barratt Developments plc; United Kingdom; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private medical cover

Pension

Annual Health Assessment

Cycle to Work

Loans & Savings

Home purchase discounts

Volunteer & study leave

Job summary

Barratt Redrow PLC is seeking a Group Customer Care Surge Team Coordinator to provide flexible, group-level administrative and coordination support across divisions. You will manage CRM interactions, triage issues, and allocate tasks to appropriate resources to protect service levels.

You will work within a hybrid model across nationwide offices, building strong relationships with divisional teams and subcontractors while maintaining up-to-date customer records and timely communications.

Qualifications

• Strong administrative capability with excellent attention to detail.
• Ability to manage multiple tasks, priorities, and deadlines effectively.
• Proactive problem-solving mindset with the ability to anticipate issues.
• Experience using CRM systems and maintaining accurate records.

Responsibilities

• Act as the first point of contact for customers across assigned developments, ensuring consistent support within the designated Division.
• Respond to customer emails and calls in a timely and professional manner.
• Ensure full utilisation of the CRM system by accurately recording all interactions and maintaining up to date records at all times.
• Support with the triage and validation of customer issues received through multiple channels, ensuring accurate recording within the CRM system and appropriate case creation to enable progression.
• Upon validation of defects, raise the necessary job tasks within CRM and allocate to the appropriate resource to ensure timely resolution.
• Where remedial works are chargeable, support the process by sourcing quotations and requesting purchase order creation to progress defect resolution.
• Use the CRM system to follow up with site teams, subcontractors, and suppliers on deployed jobs approaching or at risk of breaching our Service Level Agreement.

Skills

CRM systems

Administrative support

Communication skills

Team collaboration

Tools

Microsoft Dynamics

Job description

Barratt Redrow PLC is seeking a Group Customer Care Surge Team Coordinator to provide flexible, group-level administrative and coordination support across divisions. You will manage CRM interactions, triage issues, and allocate tasks to appropriate resources to protect service levels.

You will work within a hybrid model across nationwide offices, building strong relationships with divisional teams and subcontractors while maintaining up-to-date customer records and timely communications.