National Account Manager

TieTalent; Cannock; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading company in ecological transformation seeks a dedicated account manager to drive efficiencies and manage client relationships. This role offers the chance to impact sustainability while providing a competitive salary, benefits, and opportunities for growth.

Benefits

Annual performance bonus

25 days of annual leave

Company car or cash allowance

Access to pension scheme

Paid volunteering day

Ongoing training and development

Qualifications

• Experience in account management with autonomy.
• Understanding of waste management or sustainability is advantageous.

Responsibilities

• Manage client relationships end-to-end, including contractual and P&L responsibilities.
• Develop and monitor KPIs/SLAs for continuous improvement.
• Innovate in environmental and resource management contracts.

Skills

Organizational Skills

Time Management

Negotiation

Leadership

Job description

Salary: Competitive plus car/allowance, company bonus & pension

Hours: Full-time, 40 hours per week (Monday to Friday)

Location: Home based with National travel

About Us

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We're looking for someone committed to driving genuine change and bringing our Ecological Transformation vision to life.

Everyone here at Veolia contributes to working alongside our communities, caring for the environment, and fostering an inclusive culture.

What We Offer

• Eligible for an annual performance bonus
• 25 days of annual leave
• Choice of company car or car cash allowance
• Access to our pension scheme
• One paid day annually for volunteering
• Ongoing training and development opportunities

Key Responsibilities

1. Secure, deliver & drive efficiencies and project delivery for our retail sector stakeholders.
2. Use contract performance data to identify opportunities and focus areas.
3. Develop and monitor KPIs/SLAs for continuous improvement.
4. Manage client relationships end-to-end, including contractual and P&L responsibilities.
5. Innovate in environmental and resource management contracts, staying ahead of sector best practices and legislation.
6. Define and implement customer strategies to generate revenue growth and develop account plans.
7. Maintain a Salesforce pipeline for business growth, development, and contract risk management.
8. Manage customer expectations, SLAs, KPIs, and facilitate cross-selling of solutions.
9. Implement customer journey strategies and stay informed on industry trends and customer objectives.
10. Oversee account renewals, development, and stakeholder communication.
11. Manage debt levels and support invoice dispute resolution.

Candidate Profile

• Experience in account management with autonomy.
• Ability to work within cross-functional teams.
• Strong organizational, time management, and target-driven skills.
• Excellent influencing and negotiation abilities, with commercial acumen.
• Understanding of waste management, sustainability, or resource management is advantageous.
• Proven leadership skills with the ability to lead cross-functional teams effectively.

Next Steps

Apply today to help us make a positive impact for future generations.

We are proud to be listed in The Sunday Times Best Places to Work 2024, recognized as a Top 10 Very Big Organisation for two consecutive years, reflecting our commitment to our people and inclusive environment.

We support applicants throughout the process and provide reasonable adjustments upon request. Please contact us if needed.

We are committed to diversity and equal opportunity, welcoming all qualified candidates to apply.

Note: Successful candidates may be subject to standard terms and conditions, which could differ from current contracts. For questions, contact your line manager or HR.

Job Posting End Date: 21-05-2025