National Account Manager

Miele GB; Abingdon; Hybrid; GBP 60,000; Full time

Job summary

An established industry player is seeking a dynamic Service Partner Manager to cultivate strong relationships with service partners in the UK. This pivotal role will drive revenue growth by overseeing partnerships, enhancing service quality, and managing financial planning. The ideal candidate will excel in stakeholder management, possess excellent communication skills, and demonstrate commercial acumen. Join a company that values personal development and offers a competitive salary and benefits package, while contributing to long-term success in the domestic service sector.

Qualifications

• Experience in National Account Management or Partner Sales.
• Strong stakeholder management and emotional intelligence.

Responsibilities

• Forge and maintain partnerships with third-party organisations.
• Drive revenue growth through strategic collaboration.

Skills

Stakeholder Management

Emotional Intelligence

Communication Skills

Commercial Acumen

Financial Management

Job description

1 day ago Be among the first 25 applicants

Service Partner Manager - Miele Domestic Service Partnerships (B2B)

Are you passionate about building strong, lasting relationships and driving growth?

Join our dynamic Domestic Customer Service team at Miele as a Partner Manager!

In this pivotal role, you'll act as the vital link between our service organisation and our valued Miele Service Partners, this will also include our major partnerships with Domestic & General and Centrica. You will work in collaboration with our Regional Service Managers to oversee the management of the smaller partners driving efficiencies and maximising productivity.

Your mission will be to cultivate and nurture long-term relationships with both current and prospective partners, ensuring mutual success and satisfaction.

You will be a key driver of our strategic revenue growth by leading the Spare Parts sales category and expanding our extended warranty sales activities. Your efforts will directly contribute to our long-term success and market leadership.

This role is based at Abingdon HQ, we work a hybrid pattern which is 3 days office, with travel across Great Britain and Ireland to engage with our valued Service Partners.

Key Responsibilities:

• Forge and maintain robust partnerships with third-party organisations.
• Drive revenue growth through strategic collaboration and innovative solutions.
• Enhance service quality by fostering a culture of continuous improvement and excellence.
  
  

You will be pivotal in improving our service market share, sales, and margin to achieve commercial success. Your role will involve strategic financial planning for service partners through business scenario planning, annual terms changes and budget management.

Skills and Experience:

You will have relevant experience within a National Account Management or Partner Sales role, excellent stakeholder management skills and a high level of emotional intelligence.

A natural relationship builder, you will put the customer at the heart of everything you do you will exemplify ‘Immer Besser’ in the way you work and represent the brand.

This is a critical role within the Domestic Customer Service business and you will work closely with team to build on the success of the business

You will be asked to demonstrate:

• Performance Excellence:Consistently exceed targets and KPIs with a proactive, self-managed approach.
• Communication & Relationship Management Skills: Excellent listening and communication skills, with the ability to persuade and influence stakeholders both internally and externally to foster strong working relationships. Maintain a positive, solution-focused mindset for effective problem-solving and dispute resolution.
• Commercial Acumen:Possess strong commercial insight to design and negotiate trade terms and ensure compliance with partners. Skillfully balance the needs of the business and the customer.
• Financial Management:Excel in forecasting and managing budgets.
  
  

Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.

What to expect from us:

With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight. We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best.

In addition to a strong commitment to your personal development and growth, we can offer you salary up to £60,000 depending on experience, plus bonus and a car allowance, coupled with a competitive benefits package.

Miele has a respectful, positive and inclusive culture and working for Miele GB is exciting and rewarding. We employ approximately 450 employees in the UK in all areas of our business and can provide a great foundation to progress your career within the organisation.

Please apply below by sharing your CV, answering the screening questions and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Manufacturing

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