National Account Director — Soft Services

Bidvest Noonan; Oxford; On-site; GBP 90,000 - 125,000; Full time

Job summary

Bidvest Noonan is seeking an Account Director to act as the operational lead on a national soft services contract across the UK. You will manage a team of Regional and store-based Soft Service Managers and related colleagues, with commercial responsibility for retention and growth, and monthly P&L reporting.

You’ll drive service quality via SLAs and KPIs, ensure compliance with IMS/SHEQ, and build strong relationships with key customers while coordinating across stakeholders to meet performance

Qualifications

• Valid driver's license.
• Level 5 Management certificate or willingness to work towards.
• Advanced Microsoft Office skills, including PowerPoint, Excel, Word and Outlook.

Responsibilities

• Deliver the contract services as detailed and agreed within the scope of the contract.
• Develop and implement all employee resources, processes, and procedures to align with the contract details.
• Maintain service standards in line with the SLA and KPIs across client sites.
• Build long-term mutually beneficial partnerships with key customers.
• Lead commercial performance for all accounts; ensure invoices are issued and paid on time.
• Ensure IMS, SHEQ policies and procedures are followed across sites.

Skills

Valid driver's license

Willingness to travel nationwide

Education

Level 5 Management certificate

Tools

PowerPoint

Excel

Word

Outlook

Job description

Bidvest Noonan is seeking an Account Director to act as the operational lead on a national soft services contract across the UK. You will manage a team of Regional and store-based Soft Service Managers and related colleagues, with commercial responsibility for retention and growth, and monthly P&L reporting.

You’ll drive service quality via SLAs and KPIs, ensure compliance with IMS/SHEQ, and build strong relationships with key customers while coordinating across stakeholders to meet performance