Music Centre Front Desk & Admin Lead

Hertfordshire County Council; Hitchin; On-site; GBP 20,000 - 26,000; Full time

Job summary

Hertfordshire Music Service of Hertfordshire County Council is seeking a Reception Administrator to welcome students, parents and staff and to ensure smooth operations. You will be the first point of contact and provide dedicated administrative support to the team.

You will need strong literacy, numeracy and IT skills, experience with Microsoft Office and CRM systems, and the ability to handle multiple tasks while maintaining a welcoming, inclusive environment.

Qualifications

• Strong literacy, numeracy and IT skills.
• Experience using Microsoft Office and CRM systems.
• Excellent written and verbal communication.
• Ability to manage multiple tasks at peak times.

Responsibilities

• Provide high-quality customer service face to face, by email and on the telephone.
• Provide administrative support to Regional Business & Admin Manager and Music Development Lead.
• Be confident with lone working within a busy office.
• Control entry access to the centre and ensure safeguarding requirements are satisfied.
• Inform and guide customers about music activities and progression routes.
• Set up rooms and manage pupil registrations and activity attendance.
• Support staff with scheduling, lesson registers, and message taking.
• Ensure staff and visitors are signed in and health and safety communicated to site users.
• Support events and concerts and manage related admin including payments.

Skills

Customer service

Communication

Teamwork

Time management

Problem solving

Tools

Microsoft Office

CRM systems

Job description

Hertfordshire Music Service of Hertfordshire County Council is seeking a Reception Administrator to welcome students, parents and staff and to ensure smooth operations. You will be the first point of contact and provide dedicated administrative support to the team.

You will need strong literacy, numeracy and IT skills, experience with Microsoft Office and CRM systems, and the ability to handle multiple tasks while maintaining a welcoming, inclusive environment.