Assistant Visitor Experience Manager

Design Museum; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

The Design Museum in London is seeking an experienced Assistant Visitor Experience Manager to lead and motivate our Visitor Experience team, ensuring every visitor enjoys an exceptional welcome and experience.

Reporting to the Visitor Experience and Operations Manager, you will manage daily rotas, support recruitment and training, oversee duty management, health and safety, and help deliver engaging visitor experiences, events and activities.

Qualifications

• Experience motivating, developing and supporting teams or volunteers to deliver excellent visitor experiences.
• Duty management experience, including managing rotas and responsibility for health and safety and security in a busy operational environment.
• Strong communication, organisation and problem-solving skills, with the ability to remain calm under pressure.
• Excellent IT skills, including proficiency in Microsoft Office applications.
• An understanding of diversity, accessibility and inclusive customer service.

Responsibilities

• Lead Visitor Experience Assistants and Volunteers across the museum.
• Manage daily rotas and staffing requirements to support museum operations.
• Undertake duty management responsibilities, including health and safety and emergency procedures.
• Support the delivery of excellent visitor experiences, engagement activities and events.
• Contribute to membership, donation and ticket sales targets through excellent service delivery.

Skills

Team leadership

Duty management

Communication

Problem solving

IT skills

Tools

Microsoft Office

Job description

Overview

The Design Museum is the world's leading museum devoted to contemporary design in every form, from architecture and fashion to graphics, product design and digital innovation.

We are looking for an experienced and energetic Assistant Visitor Experience Managerto help lead and motivate our Visitor Experience team, ensuring every visitor receives an exceptional welcome and experience at the museum.

This is an exciting opportunity for someone with experience leading customer-facing teams who enjoys developing others, managing operations and creating engaging visitor experiences in a busy public-facing environment.

About the role

Reporting to the Visitor Experience and Operations Manager, you will support the day-to-day operation of the museum, undertaking duty management responsibilities and helping to lead a team of Visitor Experience Assistants and Volunteers.

You will play a key role in ensuring the team delivers outstanding customer service, maintaining effective staffing rotas, supporting recruitment and training, and helping to ensure the safe and efficient running of the museum.

Key areas of focus include:

• Leading and motivating Visitor Experience Assistants and Volunteers across the museum.
• Managing daily rotas and staffing requirements to support museum operations.
• Undertaking duty management responsibilities, including health and safety and emergency procedures.
• Supporting the delivery of excellent visitor experiences, engagement activities and events.
• Contributing to membership, donation and ticket sales targets through excellent service delivery.

About you

We are looking for someone who brings:

• Experience motivating, developing and supporting teams or volunteers to deliver excellent visitor experiences.
• Duty management experience, including managing rotas and responsibility for health and safety and security in a busy operational environment.
• Strong communication, organisation and problem-solving skills, with the ability to remain calm under pressure.
• Excellent IT skills, including proficiency in Microsoft Office applications.
• An understanding of diversity, accessibility and inclusive customer service.

The complete job description (including the person specification) is available to download on this page.

Terms and Conditions

Salary: Up to£31,090 per annum

Holidays: 33 days (25 days + 8 bank holidays) & Christmas Eve (museum closed)

Hours: 35 hours / 5 days per week, on a rota basis, including weekends, evenings, and bank holidays

Location: on-siteat the museum

Closing date:Sunday 11 October (midnight)

Interviews:Wednesday 21 October + Thursday 22 October

Queries

If you encounter any issues while completing yourapplication, please email [e-mail] before the vacancy closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).

FAQs: https://careers.designmuseum.org/faqs