Museum's technical services expert

The British Museum; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Civil Service Pension Scheme

25 days annual leave

Learning and development opportunities

Staff wellbeing and clubs

Parental leave provisions

Job summary

The British Museum is seeking a Technical Services Manager to lead and coordinate the estate's technical services across its Grade I listed buildings. You will advise on building services, compliance and lifecycle planning, while supervising a third-party facilities management supplier and engaging with contractors and internal stakeholders.

With line management responsibility for the Assistant Technical Services Manager, you will drive continuous improvement, sustainability and resilience

Qualifications

• Educated to degree or professional qualification level in a relevant subject, or with equivalent experience at a strategic level in Facilities Management with membership of relevant professional bodies (CIBSE, BIFM, IET etc.)
• Experience in technical services and facilities management within a heritage, cultural or similarly complex built environment.
• Knowledge of building services design, operation and maintenance, with strong knowledge of statutory compliance, building regulations, health and safety and fire safety requirements.
• Knowledge of working with Grade I or Grade II listed buildings and experience managing third-party facilities management suppliers and contracts.
• Confident and collaborative leader, able to manage outsourced teams, build stakeholder relationships and influence senior colleagues.
• Ability to communicate complex technical matters clearly, take ownership of problems and manage competing priorities independently.

Responsibilities

• Act as the Museum's technical services expert, advising on building services, compliance, maintenance and project needs.
• Ensure planned preventative and reactive maintenance across the estate, identify critical infrastructure and monitor statutory inspections.
• Manage the performance of the hard facilities management supplier via SLAs, KPIs, audits, feedback and NEC4 communications.
• Review technical proposals, briefs and scopes to ensure sound, compliant and value-for-money outcomes; oversee project handover.
• Lead and support development of technical services through continuous improvement, sustainability, energy management and emergency response.
• Support the Masterplan transformation by aligning technical services to capital projects and modernising processes.

Skills

Technical leadership

Facilities management

Stakeholder engagement

Communication

Heritage knowledge

Education

Degree or professional qualification in a relevant subject

Job description

This is an exciting opportunity to take a leading role in the management of technical services across the British Museum's complex Grade I listed estate. As the Museum's technical services expert, you will ensure that our buildings and systems are maintained effectively, remain compliant with statutory requirements and support the needs of a world-leading cultural institution. You will provide authoritative technical advice, oversee the performance of the Museum's third-party facilities management supplier and act as a key interface between the Museum, contractors, consultants and internal stakeholders. You will also contribute technical expertise to maintenance, infrastructure and capital projects, while helping to modernise processes, strengthen documentation and address backlog maintenance. The role includes line management of the Assistant Technical Services Manager and offers the opportunity to shape continuous improvement, sustainability and operational resilience across the Museum's technical services.,

• Act as the Museum's technical services expert, providing advice on building services, statutory compliance, maintenance, operational risks and the technical requirements of infrastructure and capital projects.
• Ensure effective planned preventative and reactive maintenance across the estate, including the identification of critical infrastructure and the monitoring of statutory inspections and remedial works.
• Manage the performance of the hard facilities management supplier through service levels, key performance indicators, audits, customer feedback and NEC4 contractual communications, using CEMAR where required.
• Review technical proposals, project briefs and scopes of work to ensure they are technically sound, compliant, strategically aligned and provide value for money; oversee the technical approval and handover of completed projects.
• Lead and support the development of technical services through effective line management, continuous improvement, sustainability initiatives, energy management and an appropriate response to emergencies and urgent operational issues.
The Masterplan The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.


• Educated to degree or professional qualification level in a relevant subject, or with equivalent experience at a strategic level in Facilities Management with membership of relevant professional bodies (CIBSE, BIFM, IET etc.)
• Experience in technical services and facilities management within a heritage, cultural or similarly complex built environment.
• Have a detailed understanding of building services, including their design, operation and maintenance, together with strong knowledge of statutory compliance, building regulations, health and safety and fire safety requirements.
• Knowledge of working with Grade I or Grade II listed buildings and experience managing third-party facilities management suppliers and contracts.
• You will be a confident and collaborative leader, able to manage outsourced teams, build effective stakeholder relationships and influence senior colleagues.
• You will be able to communicate complex technical matters clearly, take ownership of problems and manage competing priorities independently in a fast-moving environment.
  
  National Museum Directors' Council, National Museums Liverpool, World Museum, William Brown Street, Liverpool, L3 8EN
  
  At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here, but we've outlined some highlights below:
• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• Civil Service Pension Scheme defined benefit with considerable employer contribution.
• 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Discounts at onsite catering, Museum shops and local Bloomsbury partners.
• Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
• Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
• Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
• Support for carers through Employers for Carers.
Our Values Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:
• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices
These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application. Museum Website: https://bmrecruit.ciphr-irecruit.com/Applicants/vacancy/9134/Technical-Services-Manager