Multiple Sclerosis Service Coordinator

VerseOne Group; Basildon; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust in Basildon is seeking a dedicated MS Service Coordinator to provide high-quality coordination and administrative support for the Multiple Sclerosis service at Basildon Hospital.

The role acts as a single point of contact for patients and professionals, coordinating DMT pathways, supporting safe monitoring, maintaining MS databases, and ensuring timely communication across the MDT.

Qualifications

• Significant administrative/coordination experience in healthcare or similar setting.
• IT skills: MS Office, databases, EPR systems with accurate data entry.
• Experience in neurology/MS or long-term conditions; DMT exposure desirable.

Responsibilities

• Plan, schedule and run weekly MS MDTs (Basildon, Southend, Broomfield).
• Coordinate MS referrals, investigations and follow-up actions between teams.
• Maintain clear communication with patients about appointments and next steps.

Skills

Administrative coordination

MS/Neurology experience

IT skills (MS Office)

Tools

EPR systems

Beetroot software

MS Office

Job description

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

Site Basildon Town Basildon Salary £28,392 Per annum ( pro-rata for part time) Salary period Yearly Closing 15/11/2026 23:59

Job overview

The MS Service Coordinator provides high ‑ quality coordination and administrative support to the Multiple Sclerosis specialized service in Basildon Hospital. The post holder acts as a single point of contact for patients, carers and professionals; coordinates DMT ( Disease ‑ Modifying Therapy) pathways; supports safe monitoring (bloods, MRI, results); maintains MS service databases; and ensures timely communication across the MDT.

You will lead the coordination of the online, cross ‑ site MS MDT meeting, covering Basildon, Southend and Broomfield when this starts taking place . Until then will support instead the local MS MDT with RLH neuroscience unit and potentially local neurology MDT done weekly. This includes preparing and managing MDT case list, making sure imaging is available for MDT review, recording decisions, tracking actions, and ensuring outcomes are promptly shared with relevant teams and uploaded in relevant clinical records.

This role reduces administrative burden on clinical staff, supports safer DMT delivery and monitoring , ensure full clinics utilisation and contributes to service improvement and evaluation, including the rollout and upkeep of a dedicated digital MS database for monitoring and patients MS pathway management from referral to treatment

No VISA sponsorship available for this role

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Main duties of the job

Plan, schedule and run weekly online MS MDTs across Basildon, Southend & Broomfield (agenda, patient lists, documentation, invites) or until this starts do the same for local MS MDT with RLH and local Neurology MDT with UCLH . Record outcomes, assign actions and chase completion within agreed timeframes .

Coordinate MS referrals, investigations and follow ‑ up actions between MS CNS, consultants, radiology, pathology, pharmacy, homecare suppliers and community services to maintain timely , safe patient flow.

Maintain clear, timely communication with patients and carers regarding appointments, pre ‑ treatment requirements and next steps.

• Utilise the beetroot software to effectively monitor and elevate any diagnostic tests required for MS patients to support the clinical teams.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

Are you looking for an exciting role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Person specification

Experience

• Significant administrative/coordination experience in healthcare or comparable setting with proven ability to prioritise in a busy, interruption‑prone environment.
• IT skills: MS Office (Excel/Outlook/Word), databases, EPR systems; accuracy and attention to detail in safety‑critical data entry.
• Experience in neurology/MS or other long‑term condition services; prior involvement in DMT or immunotherapy pathways but we will provide local education and support in regards.

Knowledge

• Understanding of confidentiality and GDPR, and the importance of timely DMT monitoring (bloods/MRI)

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.