Multinational Client Management Global Specialist

WTW; Ipswich; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Pension scheme

Hybrid working

Volunteer day

Share scheme

Cycle-to-work

Dental cover

Optical cover

Critical illness protection

Job summary

WTW in Ipswich and London offers a Global Specialist role in the Multinational Client Management team. You will deliver client service to allocated international clients and support new and existing business with a hybrid working model.

Key duties include shaping annual service plans, renewal data strategies, and close collaboration with insurers, brokers, and clients to align local and global programmes while meeting KPIs and ensuring timely policy issuance.

Qualifications

• Comprehensive knowledge of insurance and underwriting to meet client needs.
• Strong interpersonal and communication skills with clients and insurers.
• Able to represent BU and the wider WTW Group credibly.
• Excellent client focus with proven delivery of high service levels.
• Ability to analyse situations and provide optimum recommendations.
• Understanding of processes and systems that support client delivery.
• Intermediate data analysis and presentation capabilities.

Responsibilities

• Create and agree annual service plan for each multinational client.
• Formulate renewal data gathering strategy and timeline.
• Contribute to strategy meetings with clients, brokers, and insurers.
• Coordinate with insurers on local and master policy requirements.
• Explain local tariffs, wording restrictions, and retentions.
• Agree KPI and manage premium allocations and cashflow.
• Communicate group programmes to broker networks and clients.
• Attend meetings with brokers/clients on global insurance issues.
• Provide information on admitted/non-admitted and local policy requirements.

Skills

Insurance knowledge

Interpersonal skills

Client relationship management

Client service excellence

Analytical thinking

Process adherence

Data analysis/presentation

Stakeholder communication

Education

A Level standard

ACII qualification

Job description

Great opportunity to join our Multinational Client Management team as a Global Specialist, responsible for delivering client service to allocated international clients and supporting new and existing business within the relevant Business Area. This role is based in Ipswich and London with a hybrid working model.

The Role

• Create and agree the annual service plan for each Multinational Client
• Formulate and agree the renewal data gathering strategy and timeline
• Provide input into strategy meetings with clients, brokers and insurers
• Work with insurers and broking teams to establish local and master policy requirements (limits, cover, nuances, where local policies are to be issued etc.)
• Work with insurers to identify local nuances such as tariffs, wording restrictions, local retentions etc.
• Agree or install KPI's with insurer regarding local policy and certificate issuance, together with premiums collections and cashflow. Reviewing post renewal as part of stewardship meeting
• Input or production of premium allocations to ensure that there are benchmarked with local norms, comply with local tariffs etc.
• Agree network fees
• Have responsibility for the communication of group programmes to broker network and local client operations (where required)
• Management of insurers administrations of local policies including: ensuring instructions sent to local fronting companies in a timely manner, communication to client on status of insurers instructions, monitor status and speed of issuance of local policies and invoices
• Attend meetings with local brokers and client where required on local and global insurance issues

Local Programmes (stand-alone policies/compulsory covers)

• Communication of group risk purchasing philosophy to local brokers and local client companies (where appropriate)
• Produce Analysis Report of local policy summaries to ensure:
• compulsory covers are purchased
• no duplications with global programmes
• local policies dovetail with global programmes
• adherence to group risk purchasing philosophy
• compliance with remuneration parameters
• Work with client and local broker to maximise WTW Global Network appointments on local lines
• Agree and manage local broker service requirements with client

General Advice

• Provision of information on admitted/non-admitted, compulsory covers, where local policies required, extent of cover available locally and other regulations and practices.
• Provide advice to colleagues, prospects and clients on the operation of global programmes
• Advise colleagues, prospects and clients on insurers capabilities to deliver global solutions
• Be a focal point for knowledge of insurers international expertise and processes

Communications and Relationships

Internal

• Attend relevant conferences and industry events.
• Develop and maintain effective working relationships with colleagues and Associates.

External

• Establish and maintain professional relationships with key client contacts.
• Develop effective working relationships with key contacts within insurer organisations.

Qualifications

What you’ll bring:

Qualifications:

• Preferably educated to A Level standard with relevant industry experience.
• Preferably holds, or is working towards, the ACII professional qualification.

Skills:

• Comprehensive knowledge of insurance and underwriting in order to deal effectively with client needs
• Strong interpersonal and communication skills with the ability to build relationships with new clients and insurers and maintain strong relationships with existing ones
• Able to deal professionally with internal and external contacts, able to represent BU and the wider WTW Group with a high level of credibility
• Excellent client focus with proven experience of delivery of high levels of client service
• Ability to analyse situations and provide recommendations to identify optimum solutions
• Good understanding of the processes that support the operating model and strategy for the BU and WTW GB overall
• Experience of working with and adhering to processes and systems that support client service delivery
• Intermediate level of data analysis and presentation skills

What We Offer:

Enjoy a benefits package designed to help you thrive, both professionally and personally. You’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]