Account Executive

Willis Towers Watson; Ipswich; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid working options

Private healthcare

Group income protection

Pension scheme (matched up to 10%)

Volunteer day

Electric vehicle car scheme

Job summary

Willis Towers Watson in Ipswich is seeking an experienced Client Servicing professional for our Facultative Reinsurance team. You will manage relationships with international clients, work with London brokers, and coordinate with Mumbai to deliver tailored reinsurance solutions across the policy lifecycle.

The role emphasizes accuracy, FCA compliance, and effective collaboration across international teams. You will handle documentation, renewals, KYC checks, and performance metrics while

Qualifications

• Proven experience in client servicing within insurance or (re)insurance, ideally within a facultative reinsurance environment.
• Good knowledge of the (re)insurance market and ability to understand and address client and technical requirements.
• Strong track record of delivering high-quality client service and building relationships with clients, colleagues and (re)insurers.
• Excellent communication, organisation and stakeholder management skills.
• Ability to work independently while collaborating effectively across international and multi-functional teams.
• Strong attention to detail with the ability to manage competing priorities and deadlines.
• Comfortable working with established processes, systems and regulatory requirements.
• Good IT skills, including Excel and MS Office; experience with Power BI, PQ/RIC and broking systems is desirable.
• ACII qualified or working towards ACII is preferred.
• Ability to work with integrity and openness while maintaining compliance with FCA and WTW requirements.

Responsibilities

• Manage and develop strong relationships with international clients, providing high-quality service throughout the policy lifecycle.
• Work closely with Brokers and Client Relationship Managers to understand client needs and support the delivery of tailored reinsurance solutions.
• Coordinate the end-to-end placement process with London brokers, clients, global offices and the Mumbai Placing & Billing team.
• Prepare and issue accurate renewal, placement, policy and mid-term documentation in a timely manner.
• Coordinate with the Mumbai team on MRCs, invoices, Evidence of Covers and documentation queries.
• Act as a key point of contact for internal and client queries, resolving issues efficiently and escalating where appropriate.
• Support new business requests and ensure accurate maintenance of placement files and relevant systems.
• Complete required KYC, sanctions, third-party approval and market security checks in line with regulatory and business requirements.
• Monitor service levels and KPIs while ensuring compliance with WTW policies, procedures and FCA requirements.
• Contribute to process improvements and effective operational governance across the Business Unit.

Skills

Client servicing

(Re)insurance knowledge

Communication

Stakeholder management

Regulatory compliance

Attention to detail

Education

ACII qualification

Tools

Excel

MS Office

Power BI

PQ/RIC

Broking systems

Job description

Description

Join our growing Facultative Reinsurance Client Servicing team in Ipswich, working closely with brokers and sales colleagues in London, our global network, international clients and our operational team in Mumbai. The team provides bespoke facultative reinsurance solutions to a diverse range of overseas insurers, local insurers and Lloyd’s Syndicates, supporting clients throughout the full reinsurance lifecycle.

The Role:

• Manage and develop strong relationships with international clients, providing high-quality service throughout the policy lifecycle.
• Work closely with Brokers and Client Relationship Managers to understand client needs and support the delivery of tailored reinsurance solutions.
• Coordinate the end-to-end placement process with London brokers, clients, global offices and the Mumbai Placing & Billing team.
• Prepare and issue accurate renewal, placement, policy and mid-term documentation in a timely manner.
• Coordinate with the Mumbai team on MRCs, invoices, Evidence of Covers and documentation queries.
• Act as a key point of contact for internal and client queries, resolving issues efficiently and escalating where appropriate.
• Support new business requests and ensure accurate maintenance of placement files and relevant systems.
• Complete required KYC, sanctions, third-party approval and market security checks in line with regulatory and business requirements.
• Monitor service levels and KPIs while ensuring compliance with WTW policies, procedures and FCA requirements.
• Contribute to process improvements and effective operational governance across the Business Unit.

Qualifications

What you'll bring:

• Proven experience in client servicing within insurance or (re)insurance, ideally within a facultative reinsurance environment.
• Good knowledge of the (re)insurance market and ability to understand and address client and technical requirements.
• Strong track record of delivering high-quality client service and building relationships with clients, colleagues and (re)insurers.
• Excellent communication, organisation and stakeholder management skills.
• Ability to work independently while collaborating effectively across international and multi-functional teams.
• Strong attention to detail with the ability to manage competing priorities and deadlines.
• Comfortable working with established processes, systems and regulatory requirements.
• Good IT skills, including Excel and MS Office; experience with Power BI, PQ/RIC and broking systems is desirable.
• ACII qualified or working towards ACII is preferred.
• Ability to work with integrity and openness while maintaining compliance with FCA and WTW requirements.

What We Offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]