Multimodal Import Operations Clerk

Röhlig UK Ltd.; Birmingham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working after training

24 days annual leave + Bank Holidays

Birthday day off

Pension scheme

Life assurance

Job summary

Röhlig UK Ltd. in Solihull (Birmingham) is seeking an experienced Multimodal Import Operations Clerk to join a busy team handling ocean and air imports.

You will bring a minimum of five years in end-to-end ocean and air import freight forwarding, IT proficiency with CargoWise1, and GCSEs in Maths and English. The role offers hybrid working after training and a supportive environment.

Qualifications

• Minimum 5 years experience in end-to-end ocean and air import freight forwarding.
• IT proficiency, CargoWise1 Certified Operator/Specialist.
• Educated to GCSE Maths and English.
• Excellent knowledge of air and ocean import procedures.
• Excellent communication and complaint resolution skills.
• Ability to work under pressure and deliver high quality, on-time work.

Responsibilities

• Manage all procedures involved with ocean and air imports.
• Customs entries - extensive experience and knowledge required.
• Deliver excellent customer service to all stakeholders.
• Generate leads and grow the existing client base.

Skills

Import procedures

Customer service

Communication skills

Work under pressure

Attention to detail

Education

GCSE Maths

GCSE English

Tools

CargoWise1 Certified Operator/Specialist

Job description

Shaping the Future of Logistics - Your Career Starts at Röhlig

Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships. Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together.

For our branch in Solihull (Birmingham), we are currently looking for an experienced and highly competent Multimodal Import Operations Clerk to join this busy and successful team, with expert knowledge in ocean and air import procedures and a solid freight forwarding work history.

What you will do:

• Effectively manage all procedures involved with ocean and air imports
• Customs entries - extensive experience and knowledge required
• Deliver excellent customer service to all stakeholders
• Generate leads and grow the existing client base

What you bring:

• Minimum 5 years experience in a start-to-finish ocean and air import freight forwarding role
• IT proficiency, ideally CargoWise1 Certified Operator/Specialist
• Educated to a minimum GCSE standard including Maths and English
• Excellent knowledge and understanding of air and ocean import procedures
• Excellent communication and complaint resolution skills
• Ability to work under pressure and deliver high quality, on-time work
• Great work ethic, conscientious, punctual, able to follow direction from business leaders

What we offer you:

• Hybrid working after the initial training period
• 24 days annual leave + Bank Holidays
• Day off for your birthday
• Salary sacrifice pension scheme with 7.5% company contribution
• Life assurance scheme
• Perkbox employee benefits and wellbeing platform, including Perkbox Medical
• Employee Assistance Programme
• Specsavers Eye Care Scheme
• Workplace Nursery Provision
• Salary sacrifice tech benefit and Cycle to Work scheme
• Long service awards
• Annual performance awards

We work continuously for more diversity and inclusion throughout the organization. We encourage all qualified candidates to apply.

If you're interested in opportunities in South Africa or Mozambique, please visit the Röhlig-Grindrod career portal under Jobs at Rohlig-Grindrod