Multilingual Customer Service Specialist - Italian/English (& German/French)

StockX; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic and innovative company as a Multilingual Customer Service Specialist, where you will play a vital role in enhancing customer experiences across Europe. In this fast-paced environment, you will handle customer inquiries, manage order fulfilment, and collaborate with internal teams to ensure satisfaction. If you thrive in a diverse and inclusive culture and are passionate about connecting with customers through their interests, this opportunity is perfect for you. Enjoy a flexible work environment with the chance to contribute to a leading platform in the online marketplace for high-demand consumer goods.

Qualifications

• Experience in customer service or call center roles is essential.
• Bilingual in Italian & English or multilingual with German/French is preferred.

Responsibilities

• Handle customer service needs for European customers.
• Take ownership of customer queries and ensure positive outcomes.
• Manage order fulfilment and improve customer service.

Skills

Customer Service

Bilingual in Italian & English

Communication Skills

Situational Awareness

Problem-Solving

Education

High School Diploma or Equivalent

Job description

Help empower our global customers to connect to culture through their passions.

Why you'll love this role

As a Multilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a fast-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you.

What you will do

• Handling all customer service needs and support for our European customers.
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers.
• Help manage the order fulfilment process.
• Listen and respond to customer needs and concerns.
• Research answers or solutions as needed.
• Resolve customer queries and update system accounts accordingly.
• Record details of customer conversations and actions taken.
• Work to improve customer service by monitoring support communications.
• Flexible and willing to support other areas across the business as they come up.

About you

• Experience of customer service/call center experience.
• Bilingual in written and verbal Italian & English or multilingual with additional skills in one or both of the following languages:
• German
• French
• High school diploma or equivalent.
• Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways).
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers.
• Possess situational awareness to identify and escalate matters that require urgent attention.

Location: Hybrid or remote (but must be willing to travel to the Soho office when required).

Working Hours: Variable shifts (some evenings & weekends).

About StockX StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.