Multilingual Community Outreach Worker - Energy

Centre for Sustainable Energy; Gloucester; On-site; GBP 26,000 - 40,000; Full time

Benefits offered by this job

Pension 8% / 6% employee

25 days holiday

Bike & Tech Scheme

Life Assurance

Health plan

Retail discounts

Training fees paid

Flexible hours

Job summary

Centre for Sustainable Energy seeks a proactive Energy Connector to engage multilingual communities in Bristol. You will co-design and deliver culturally appropriate, tech-enabled energy awareness and advice, supporting residents to understand energy use, reduce costs, and access available support.

You will build relationships, run workshops, and develop engaging content across digital channels, while completing safeguarding obligations and the Level 3 Energy Awareness qualification.

Qualifications

• Good written and spoken English and Arabic, or another language spoken by a community within Bristol.
• Ability to communicate effectively with multilingual communities, interpreting and translating information.
• Ability to use digital communication tools and social media platforms to create, share or promote information.
• Strong communication and interpersonal skills.
• Understanding of inclusive, accessible and culturally responsive communication.
• Ability to organise tasks and manage time effectively, both independently and collaboratively.
• Familiarity with Microsoft packages including SharePoint, Teams, Outlook and the Microsoft Office Suite.
• Curiosity, creativity and a willingness to test new approaches to community engagement.
• A willingness to learn about energy issues and the challenges faced by households experiencing fuel poverty.

Responsibilities

• Build relationships with residents and community groups across Bristol to engage multilingual communities.
• Support workshops and outreach activities to understand local needs and preferences.
• Co-create and deliver project activities and resources using community knowledge and creativity.
• Research and gather insights on challenges households face in accessing energy information.
• Design accessible communications campaigns to raise awareness of energy issues and available support.
• Develop and test content including short-form videos, audio messages, WhatsApp content, infographics and social media campaigns.
• Assist residents to access energy advice services, grants and support schemes.
• Explain key energy topics in clear, accessible language for the target audience.
• Participate in training and complete the Level 3 Energy Awareness qualification.
• Remain vigilant for safeguarding concerns during interactions with clients and report promptly.

Skills

Multilingual communication

Digital communication

Interpersonal skills

Time management

Microsoft Office

Tools

SharePoint

Teams

Outlook

Microsoft Office Suite

Job description

The Energy Connector will work on an innovative community outreach and engagement project that aims to support multilingual people. You'll co-design and deliver culturally appropriate, tech-enabled energy awareness and advice to multilingual households across Bristol. The project combines community knowledge, creative media and digital tools to trial new ways of bridging the energy information gap experienced by some households. Through outreach, digital engagement and community-led solutions, the project seeks to improve access to trusted energy information, helping residents better understand their energy use, reduce costs and access available support.

Specific Responsibilities

• Build positive relationships with residents, community groups and partner organisations, engaging multilingual communities across Bristol.
• Support workshops, events and outreach activities to understand local needs and communication preferences.
• Co-create and help deliver project activities and resources, drawing on community knowledge and creative skills.
• Undertake research and insight-gathering to understand the challenges households face in accessing energy information and support.
• Assist in designing culturally appropriate communications campaigns that increase awareness of energy issues and available support.
• Develop and test creative content, including short-form videos, audio messages, WhatsApp content, infographics and social media campaigns.
• Support residents to access energy advice services, grants and support schemes.
• Help explain key energy topics in clear, accessible and engaging ways for the target audience.
• Participate fully in training, mentoring and development opportunities, and complete the Level 3 Energy Awareness qualification.
• Remain vigilant for safeguarding concerns during interactions with clients and report promptly to the designated Safeguarding Officer.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Key Qualifications

• Good written and spoken English and Arabic, or another language spoken by a community within Bristol.
• Ability to communicate effectively with multilingual communities, interpreting and translating information and materials.
• Ability to use digital communication tools and social media platforms to create, share or promote information.
• Strong communication and interpersonal skills.
• Understanding of the importance of inclusive, accessible and culturally responsive communication.
• Ability to organise tasks and manage time effectively, both independently and collaboratively.
• Familiarity with Microsoft packages including SharePoint, Teams, Outlook and the Microsoft Office Suite.
• Curiosity, creativity and a willingness to test new approaches to community engagement.
• A willingness to learn about energy issues and the challenges faced by households experiencing fuel poverty.

Candidates with the relevant experience or job titles of: Community Outreach Officer, Energy Awareness Officer, Outreach Officer, Energy Awareness Outreach, Community Energy Trainee, Energy Inclusion Assistant, Social Impact Trainee may also be considered for this role.

Benefits

• Company pension scheme (8% employer, 6% employee contributions)
• You will be entitled to 25 days' paid holiday, pro rata for part-time hours and contract duration (plus statutory holidays)
• Subsidised bike purchase and Tech Scheme
• Life Assurance
• Health Cash plan
• Retail discounts
• Discounted breakdown cover and many more.
• We will pay fees and expenses on relevant training courses.
• We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.