Multilingual Community Outreach Worker - Energy

CENTRE FOR SUSTAINABLE ENERGY; Hemel Hempstead; Hybrid; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Company pension scheme

25 days holiday pro rata

Tech Scheme

Life Assurance

Health Cash plan

Retail discounts

Training fees covered

Job summary

Centre for Sustainable Energy in Bristol is seeking an Energy Connector to deliver culturally appropriate, tech-enabled energy awareness and advice to multilingual households. You will co-design outreach, create engaging content, and work with communities to bridge the energy information gap.

The role supports workshops, outreach, and training, with safeguarding responsibilities and a focus on accessibility and inclusion for diverse language groups.

Qualifications

• Essential: fluent written and spoken English and Arabic, or another language used by a Bristol community.
• Ability to communicate with multilingual communities, translate information and materials.
• Proficient with digital communications tools and social media to create and promote information.
• Strong communication and interpersonal skills, with inclusive, accessible messaging.

Responsibilities

• Build relationships with residents and partner organisations to engage multilingual communities in Bristol.
• Support workshops and outreach activities to understand local needs and preferences.
• Co-create and deliver project activities and resources drawing on community knowledge.
• Undertake research to understand challenges in accessing energy information and support.
• Assist in designing campaigns that raise awareness of energy issues and available support.

Skills

Multilingual communication

English & Arabic

Digital tools

Social media

MS Office

Organisational skills

Community engagement

Tools

SharePoint

Teams

Outlook

Office Suite

Job description

Job Title: Energy Connector

Location: Bristol (Hybrid - a mix of home, office and community-based activities)

Salary: 26,440 a year (Band A) for full-time hours of 37.5 hours per week. For this part-time role of 15-22.5 hours per week, the total salary over the six-month contract is 5,288- 7,932, depending on your agreed hours.

Job Type: Fixed Term (6 months, January 2027 - July 2027), Part time (2-3 days per week / 15 - 22.5 hours per week)

The Role:

The Energy Connector will work on an innovative community outreach and engagement project that aims to support multilingual people. You'll co-design and deliver culturally appropriate, tech-enabled energy awareness and advice to multilingual households across Bristol.

The project combines community knowledge, creative media and digital tools to trial new ways of bridging the energy information gap experienced by some households. Through outreach, digital engagement and community-led solutions, the project seeks to improve access to trusted energy information, helping residents better understand their energy use, reduce costs and access available support.

Specific responsibilities:

• Build positive relationships with residents, community groups and partner organisations, engaging multilingual communities across Bristol.
• Support workshops, events and outreach activities to understand local needs and communication preferences.
• Co-create and help deliver project activities and resources, drawing on community knowledge and creative skills.
• Undertake research and insight-gathering to understand the challenges households face in accessing energy information and support.
• Assist in designing culturally appropriate communications campaigns that increase awareness of energy issues and available support.
• Develop and test creative content, including short-form videos, audio messages, WhatsApp content, infographics and social media campaigns.
• Support residents to access energy advice services, grants and support schemes.
• Help explain key energy topics in clear, accessible and engaging ways for the target audience.
• Participate fully in training, mentoring and development opportunities, and complete the Level 3 Energy Awareness qualification.
• Remain vigilant for safeguarding concerns during interactions with clients and report promptly to the designated Safeguarding Officer.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

About you:

Essential attributes for this role include:

• Good written and spoken English and Arabic, or another language spoken by a community within Bristol.
• Ability to communicate effectively with multilingual communities, interpreting and translating information and materials.
• Ability to use digital communication tools and social media platforms to create, share or promote information.
• Strong communication and interpersonal skills.
• Understanding of the importance of inclusive, accessible and culturally responsive communication.
• Ability to organise tasks and manage time effectively, both independently and collaboratively.
• Familiarity with Microsoft packages including SharePoint, Teams, Outlook and the Microsoft Office Suite.
• Curiosity, creativity and a willingness to test new approaches to community engagement.
• A willingness to learn about energy issues and the challenges faced by households experiencing fuel poverty.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

Benefits:

• Company pension scheme (8% employer, 6% employee contributions)
• You will be entitled to 25 days' paid holiday, pro rata for part-time hours and contract duration (plus statutory holidays)
• Subsidised bike purchase and Tech Scheme
• Life Assurance
• Health Cash plan
• Retail discounts
• Discounted breakdown cover and many more.
• We will pay fees and expenses on relevant training courses.
• We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.

Candidates with the relevant experience or job titles of: Community Outreach Officer, Energy Awareness Officer, Outreach Officer, Energy Awareness Outreach, Community Energy Trainee, Energy Inclusion Assistant, Social Impact Trainee may also be considered for this role.