Multilingual Community Outreach Worker - Energy

Centre for Sustainable Energy; West of England; Ibrido; GBP 24.000 - 29.000; Part-time

Vantaggi offerti da questo lavoro

Company pension scheme with employer/–

25 days pro rata holiday

Bike purchase scheme

Life Assurance

Health Cash plan

Retail discounts

Descrizione del lavoro

Centre for Sustainable Energy is looking for an Energy Connector in Bristol to support multilingual communities through culturally sensitive, tech-enabled energy awareness outreach.

You will co-design and deliver energy information, connect residents to advice and support schemes, and develop creative content across workshops and digital channels. This role is hybrid and focused on community impact.

Competenze

• Excellent written and spoken English and at least one community language (e.g., Arabic) for multilingual outreach.
• Ability to communicate effectively with multilingual communities.
• Experience using digital tools and social media for information sharing.
• Strong interpersonal and organisational skills.
• Familiarity with Microsoft 365 apps (SharePoint, Teams, Outlook).

Mansioni

• Build relationships with residents, community groups and partners in Bristol.
• Support workshops, events and outreach to understand local needs.
• Co-create and help deliver project activities using community knowledge and creativity.
• Undertake research to understand energy information accessibility challenges.
• Assist in designing communications campaigns to raise energy awareness and support.

Conoscenze

Multilingual communication

Arabic language

Digital communication

Community engagement

Time management

Strumenti

SharePoint

Teams

Outlook

MS Office

Descrizione del lavoro

Job Title: Energy Connector
Location: Bristol (Hybrid - a mix of home, office and community-based activities)
Salary: £26,440 a year (Band A) for full-time hours of 37.5 hours per week. For this part-time role of 15-22.5 hours per week, the total salary over the six-month contract is £5,288-£7,932, depending on your agreed hours.
Job Type: Fixed Term (6 months, January 2027 - July 2027), Part time (2-3 days per week / 15 - 22.5 hours per week)

The Role:

The Energy Connector will work on an innovative community outreach and engagement project that aims to support multilingual people. You'll co-design and deliver culturally appropriate, tech-enabled energy awareness and advice to multilingual households across Bristol. The project combines community knowledge, creative media and digital tools to trial new ways of bridging the energy information gap experienced by some households. Through outreach, digital engagement and community-led solutions, the project seeks to improve access to trusted energy information, helping residents better understand their energy use, reduce costs and access available support.

Specific responsibilities:

• Build positive relationships with residents, community groups and partner organisations, engaging multilingual communities across Bristol.
• Support workshops, events and outreach activities to understand local needs and communication preferences.
• Co-create and help deliver project activities and resources, drawing on community knowledge and creative skills.
• Undertake research and insight-gathering to understand the challenges households face in accessing energy information and support.
• Assist in designing culturally appropriate communications campaigns that increase awareness of energy issues and available support.
• Develop and test creative content, including short-form videos, audio messages, WhatsApp content, infographics and social media campaigns.
• Support residents to access energy advice services, grants and support schemes.
• Help explain key energy topics in clear, accessible and engaging ways for the target audience.
• Participate fully in training, mentoring and development opportunities, and complete the Level 3 Energy Awareness qualification.
• Remain vigilant for safeguarding concerns during interactions with clients and report promptly to the designated Safeguarding Officer.

About you:

• Good written and spoken English and Arabic, or another language spoken by a community within Bristol.
• Ability to communicate effectively with multilingual communities, interpreting and translating information and materials.
• Ability to use digital communication tools and social media platforms to create, share or promote information.
• Strong communication and interpersonal skills.
• Understanding of the importance of inclusive, accessible and culturally responsive communication.
• Ability to organise tasks and manage time effectively, both independently and collaboratively.
• Familiarity with Microsoft packages including SharePoint, Teams, Outlook and the Microsoft Office Suite.
• Curiosity, creativity and a willingness to test new approaches to community engagement.
• A willingness to learn about energy issues and the challenges faced by households experiencing fuel poverty.

Benefits:

• Company pension scheme (8% employer, 6% employee contributions)
• You will be entitled to 25 days' paid holiday, pro rata for part-time hours and contract duration (plus statutory holidays)
• Subsidised bike purchase and Tech Scheme
• Life Assurance
• Health Cash plan
• Retail discounts
• Discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses. We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.

The closing date for applications is 5pm on Sunday 8 November 2026.

Interviews are expected to take place 17 and 18 November 2026 (in person at our Bristol office), though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Candidates with the relevant experience or job titles of: Community Outreach Officer, Energy Awareness Officer, Outreach Officer, Energy Awareness Outreach, Community Energy Trainee, Energy Inclusion Assistant, Social Impact Trainee may also be considered for this role