Multichannel Debt Advice Specialist

Citizens Advice; Manchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

Citizens Advice in Manchester seeks a debt adviser to deliver multi-channel debt advice and casework to clients in our communities. You will engage skilfully with clients who may be vulnerable and distressed, and you will need to understand complex information and provide clear guidance.

Ideal candidates will have proven experience in a busy environment, ability to prioritise and manage caseloads, strong numeracy, and excellent communication for negotiation and reporting.

Qualifications

• Proven skills from working in a busy environment, prioritising work towards achieving targets and managing your own caseload.
• Ability to engage skilfully with clients who may be vulnerable and distressed.
• Effective oral and written communication for negotiation and reporting.

Responsibilities

• Deliver multi-channel debt advice and casework to clients.
• Engage with vulnerable and distressed clients with sensitivity.
• Maintain accurate records and report on caseload progress.

Skills

Numeracy

Caseload management

Interpersonal skills

Oral and written communication

Job description

Citizens Advice in Manchester seeks a debt adviser to deliver multi-channel debt advice and casework to clients in our communities. You will engage skilfully with clients who may be vulnerable and distressed, and you will need to understand complex information and provide clear guidance.

Ideal candidates will have proven experience in a busy environment, ability to prioritise and manage caseloads, strong numeracy, and excellent communication for negotiation and reporting.