Launch Your Public Service Career: Trainee Customer Advisor

Allscreens Nationwide Ltd; Northampton, Daventry, Towcester; On-site; GBP 18,000 - 21,000; Full time

Job summary

West Northants Council in Northampton is seeking a Trainee Customer Advisor to learn and develop in a busy local government environment. You will gain hands-on experience, training and support as you help residents access information and services across council departments.

You’ll work in our One Stop Shop, reception and Contact Centre, assisting customers face-to-face, by phone, email and online, while building professional customer service skills.

Qualifications

• Enthusiastic and eager to learn with a passion for helping people.
• Develop communication skills and work as part of a team.
• Willing to adapt to changing priorities while delivering a positive customer experience.

Responsibilities

• Learn to provide advice, guidance and support to customers across Council services.
• Assist with administrative tasks and maintain accurate customer records.
• Develop skills to use systems and deliver services across face-to-face, phone, email and digital channels.

Skills

Enthusiastic about helping people

Good communication skills

Teamwork

Job description

West Northants Council in Northampton is seeking a Trainee Customer Advisor to learn and develop in a busy local government environment. You will gain hands-on experience, training and support as you help residents access information and services across council departments.

You’ll work in our One Stop Shop, reception and Contact Centre, assisting customers face-to-face, by phone, email and online, while building professional customer service skills.