Multi-Unit General Manager — Flexible, Growth Leader

SSP; England; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Discounted meal on shift

Colleague discount up to 50%

Friends & Family discount up to 20% (T

Flexible working

Management bonus scheme

Access to digital GPs 24/7 helpline

Wellbeing support and family friendly

Networks: Neurodiversity, LGBTQ+ and 1

Life assurance

Apprenticeships and ongoing develop"

Share incentive plan (SIP)

Job summary

SSP in the United Kingdom is seeking a driven Multi Unit General Manager to oversee Starbucks Southampton Central Station and Pumpkin Cafe at Winchester Station. You will lead operations, drive sales, coach teams, and ensure exceptional customer service across both sites.

The role involves recruiting, training, and developing staff, managing trade activity, safeguarding compliance, and building strong partnerships with clients.

Responsibilities

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

Job description

SSP in the United Kingdom is seeking a driven Multi Unit General Manager to oversee Starbucks Southampton Central Station and Pumpkin Cafe at Winchester Station. You will lead operations, drive sales, coach teams, and ensure exceptional customer service across both sites.

The role involves recruiting, training, and developing staff, managing trade activity, safeguarding compliance, and building strong partnerships with clients.