General Manager

SSP UK & Ireland; Southampton; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Meal discount

Colleague discount

Family discount

Flexible hours

Management bonus

Wellbeing support

Life assurance

Training & development

Share plan

Job summary

SSP UK & Ireland is seeking an inspirational General Manager to lead Starbucks Southampton Central Station and Pumpkin Cafe at Winchester Station. You’ll drive exceptional customer service, operational excellence and the performance of two high-traffic units.

You’ll recruit, train and coach teams, maximise sales, manage costs, ensure safety and compliance, and build strong stakeholder relationships with partners and leaseholders.

Qualifications

• Experience leading teams in hospitality or retail environments.
• Proven ability to drive sales and manage costs.
• Strong people development and coaching mindset.

Responsibilities

• Recruit, train and develop teams to deliver exceptional service.
• Coach and empower staff to deliver products with brand standards.
• Drive trade activity, maximise profit and manage resources.
• Implement change plans, optimise scheduling and root-cause resolutions.
• Ensure units comply with safety and legal requirements.
• Build strong stakeholder relationships with partners and clients.
• Prioritise colleague safety and wellbeing, and uphold security tools.

Skills

Leadership

People management

Sales growth

Operations management

Job description

Multi Unit General Manager – Starbucks Southampton Central Station & Pumpkin Cafe at Winchester Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As a General Manager, you'll be rewarded with a competitive salary of £36,000 p.a. and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our teams at Starbucks & Pumpkin. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.

As General Manager You’ll

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!