Multi-trader

bpha; Bedford; On-site; GBP 21,706 - 36,176; Full time

Benefits offered by this job

Benefits package

Job summary

bpha is seeking a Multi-Trader for a permanent, full-time role in Bedford to carry out a wide range of repair tasks in customers' homes and void properties. The role covers carpentry, plumbing, plastering, tiling, decorating, bricklaying, windows/doors, groundworks and fencing with a strong emphasis on customer service.

The position requires professionalism, empathy, adaptability and commitment to high-quality service, plus the ability to work with a team and adhere to SHEQ standards.

Qualifications

• Strong commitment to customer service excellence.
• Organised, self-motivated, and time-efficient.
• Good communication and problem-solving skills.
• High attention to detail and quality.
• Basic IT literacy for handheld devices and job systems.
• Broad trade and construction experience.
• Sound knowledge of health and safety practices.
• Experience working under time constraints.

Responsibilities

• Deliver a wide range of repair tasks to a high standard.
• Provide excellent customer service and ensure positive outcomes.
• Adhere to all SHEQ policies, procedures, and safe working practices.
• Maintain van stock and order materials responsibly.
• Communicate effectively with supervisors, colleagues, and customers.
• Attend training, toolbox talks, and appraisals.
• Ensure company property and equipment are well-maintained.
• Maximise first-time fix rates and productivity.
• Contribute to continuous improvement and team collaboration.

Skills

Customer service

Time management

Communication

Problem solving

Attention to detail

Education

GCSEs or equivalent

NVQ Level 2 or higher in a construction trade

Full clean driving licence

CSCS Card

First Aid Training

Job description

Multi-Trader

Permanent, Full Time (40 hours)

Up To £36,176.03 Dependent On Skills And Experience

Responsible for the delivery and completion of repairs within customers’ homes and empty homes (voids). As a multi-discipline trade operative, the role includes carpentry, plumbing, plastering, tiling, decorating, bricklaying, window & door repairs, groundworks, and fencing.

The role demands professionalism, empathy, adaptability, and a commitment to high-quality service and customer satisfaction.

Key Responsibilities

• Deliver a wide range of repair tasks to a high standard.
• Provide excellent customer service and ensure positive outcomes.
• Adhere to all SHEQ policies, procedures, and safe working practices.
• Maintain van stock and order materials responsibly.
• Communicate effectively with supervisors, colleagues, and customers.
• Attend training, toolbox talks, and appraisals.
• Ensure company property and equipment are well-maintained.
• Maximise first-time fix rates and productivity.
• Contribute to continuous improvement and team collaboration.

Key Performance Indicators (KPIs)

• Compliance with SHEQ standards and training requirements.
• High customer satisfaction scores and low complaint rates.
• First-time fix rate and productivity metrics.
• Quality of workmanship and post-inspection results.
• Efficient use of materials and van stock.
• Accurate and timely job reporting.

Person Specification

Essential

• Strong commitment to customer service excellence.
• Organised, self-motivated, and able to manage time effectively.
• Good communication and problem-solving skills.
• High attention to detail and quality.
• Basic IT literacy for using handheld devices and job systems.
• Broad trade and construction experience.
• Sound knowledge of health and safety practices.
• Experience working under time constraints.

Desirable

• Willingness to learn new construction skills and develop within the role.
• Experience working in occupied homes.
• Familiarity with NHF schedule of rates.
• Training in handling non-licensed asbestos.

Qualifications

• GCSEs or equivalent.
• NVQ Level 2 or higher in a construction trade, or C&G 6219-07 Multi-skills.
• Full clean driving licence.

Desirable Qualifications

• CSCS Card.
• First Aid Training.

Benefits

We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end – they’re fundamental parts of what we stand for, from the very beginning. That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.

Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/