Multi-Trade Technician

The Methodist Church in Britain; City Of London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Opportunity to grow and develop

Job summary

Southern Housing is recruiting a multi-trade technician to carry out repairs and general maintenance across residents' homes, including basic plumbing, carpentry, patch plastering and tiling. You will manage a daily workload, diagnose faults and aim for first-time fixes, keeping residents informed at every stage.

This field-based role operates on a 24-hour emergency call-out rota with pre-employment checks, including a full UK driving licence and Basic DBS.

Qualifications

• Relevant trade qualifications (City & Guilds or NVQ Level 2 and/or Level 3) or equivalent experience across multiple trades.
• Proven track record in a Direct Labour Service or similar repairs environment with customer satisfaction at its heart.
• Experience delivering repairs and maintenance across multiple trades.

Responsibilities

• Carry out a wide range of multi-trade repairs in residents' homes (plumbing, carpentry, patch plastering, tiling)
• Carry out emergency, routine and responsive repairs and general maintenance works
• Manage own daily workload to meet service targets
• Diagnose faults and deliver repairs right first time wherever possible
• Keep residents informed throughout the repair process
• Take part in a 24-hour emergency call-out rota on a fair and planned basis
• Support colleagues to meet targets, maintain compliance and deliver good customer outcomes

Skills

Health & safety knowledge

Diagnosis & first-time fix

Communication with residents

Team mindset

Education

City & Guilds / NVQ Level 2/3

Job description

Southern Housing's Direct Services Reactive Repairs team is recruiting a multi-trade technician to carry out repairs and maintenance across its homes, from basic plumbing and carpentry to patch plastering and tiling. The core of the work is managing a daily workload, completing jobs right first time and keeping residents informed at each stage. It is a field-based post with a 24-hour emergency call-out rota shared on a fair and planned basis. Driving licence checks and a basic DBS check apply before appointment.

What the job involves

• Carry out a wide range of multi-trade repairs in residents' homes, including basic plumbing, carpentry, patch plastering and tiling
• Carry out emergency, routine and responsive repairs and general maintenance works
• Manage own daily workload to meet service targets
• Diagnose faults and deliver repairs right first time wherever possible
• Keep residents informed throughout the repair process
• Take part in a 24-hour emergency call-out rota on a fair and planned basis
• Support colleagues to meet targets, maintain compliance and deliver good customer outcomes

What’s required

Qualifications

• Relevant trade qualifications (City & Guilds or NVQ Level 2 and/or Level 3) or equivalent experience across multiple trades

Experience

• Proven track record in a Direct Labour Service or similar repairs environment with customer satisfaction at its heart
• Experience delivering a range of repairs and maintenance works across different trades

Skills & knowledge

• Strong knowledge of health and safety legislation, building regulations and safe systems of work
• Ability to diagnose faults and deliver a first time fix
• Excellent communication and interpersonal skills, including working professionally with vulnerable residents
• Flexible, proactive approach with a strong one team mindset

Checks & eligibility

• Full UK driving licence with no more than six points and no serious motoring offences in the last 10 years
• Minimum of two years driving experience
• Driving licence check as part of pre-employment checks
• Basic DBS check

Other

• Willingness to work evenings and/or weekends with reasonable notice and take part in a 24-hour emergency call-out rota

What’s offered

• Opportunity to grow and develop