Multi-Trade Operative

Sanctuary Group; Barnstaple; On-site; GBP 34,000 - 37,000; Full time

Job summary

A leading not-for-profit organization is seeking a Multi-Trade Operative to join their Voids team in North Devon. The role involves various maintenance tasks in domestic properties, requiring strong customer service skills and relevant qualifications. A company van and tools will be provided, and the position offers a competitive salary and comprehensive benefits package.

Benefits

25 days annual leave plus public holidays

Employer pension contributions

Life Assurance

Employee Advice Service and counselling

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Employee Networks promoting inclusion

Qualifications

• Qualifications or ongoing training towards NVQ Level 2 or Level 3 certifications.
• Valid UK driving license required.

Responsibilities

• Carrying out construction, fault fixing, and maintenance duties.
• Maintaining tools and equipment in good condition.
• Responding positively to complaints and service breakdowns.

Skills

Customer Service

Communication

Health and Safety Awareness

Workload Prioritization

Education

NVQ Level 2 in Carpentry or Electrical

NVQ Level 3 in Plumbing

Job description

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Sanctuary provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers, and providing a first-class customer service.

Multi-Trade Operative

Location: Covering predominantly North Devon, TA & EX Post Codes, South West

Salary: £34,376 - £36,185 per year

Hours: 40 hours per week

We have an opportunity for a Multi-Trade Operative to join our Voids team, covering different sites across the South West. You will work as part of a team, with some lone working required. Tasks are mainly in domestic properties, including bricklaying, plumbing, carpentry, and general maintenance. A company van and power tools will be provided, and you will travel to our void properties from your home address.

Role Responsibilities:

• Carrying out construction, fault fixing, and maintenance duties in line with contract specifications.
• Maintaining tools and equipment in good condition and restocking as needed.
• Responding positively to complaints and service breakdowns, resolving problems or initiating solutions, and keeping customers informed.
• Providing accurate and timely updates on work progress in an understandable manner.

Skills and Experience:

• Qualifications or ongoing training towards NVQ Level 2 in a core subject (carpentry, electrical) or Level 3 in Plumbing, including Unvented - G3 Certificate and Water Regulations (WRAS). Original certification must be presented during interview.
• Awareness of health and safety regulations and legislation.
• Excellent customer service and communication skills.
• Ability to prioritize workloads, meet deadlines, and plan ahead.
• Valid UK driving license for operating a company vehicle.

About Us:

Sanctuary Property Services offers in-house repairs and maintenance across our property portfolio. As a not-for-profit organisation, we focus on outstanding customer results, transparency, and strong partnerships.

We offer an attractive employment package supporting physical, mental, and financial well-being, including:

• 25 days annual leave plus public holidays
• Employer pension contributions
• Life Assurance
• Employee Advice Service and counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks promoting inclusion

The salary ranges from £34,376 to £36,185 after 12 months, subject to performance. For questions or adjustments, contact [e-mail].

We may close or extend applications depending on response, so early application is encouraged.

We are committed to diversity and inclusion, welcoming applications from all backgrounds and supporting adjustments during the application process. Our goal is to be a diverse, inclusive organisation where our people thrive and meet customer needs with fairness and empathy.

Building Equality and Diversity: We encourage applications from diverse backgrounds, work with the Home Office to prevent unlawful working, and require a basic DBS check for successful candidates, which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.