Multi-Storey Car Park Ops & Customer Service Officer

BCP Council; Bournemouth; On-site; GBP 22,000 - 26,000; Full time

Job summary

BCP Council is seeking a dedicated Car Park Operative to support multi-storey car parks across services in Bournemouth. You will manage daily operations, perform patrols, monitor CCTV, assist during emergencies and maintain relevant logs, ensuring safety and service quality.

The role requires strong customer-facing skills, teamwork, and flexibility for a rota that includes weekends and bank holidays. You will contribute to safe, clean, and efficient car parks while liaising with engineers and

Qualifications

• Experience dealing with people face to face and over the phone.
• Previous experience working as part of a team.
• Flexible approach; rota system includes weekends and bank holidays 7am–9pm.

Responsibilities

• To manage the day-to-day operation of the multi-storey car parks.
• To carry out patrols of the car park, ensuring proper use and high level of customer service.
• Monitor car park CCTV system for improper use or vandalism of equipment or property.
• Assist in emergencies (e.g. lifting incidents, machine breakdowns) and liaise with the public.
• Maintain logs of faults, incidents and property; report to engineers/maintenance contractors.
• Answer queries from the public, suppliers and staff with up-to-date information.

Skills

Customer service

Teamwork

Flexibility

Patience

Tools

MSCP management software

Job description

BCP Council is seeking a dedicated Car Park Operative to support multi-storey car parks across services in Bournemouth. You will manage daily operations, perform patrols, monitor CCTV, assist during emergencies and maintain relevant logs, ensuring safety and service quality.

The role requires strong customer-facing skills, teamwork, and flexibility for a rota that includes weekends and bank holidays. You will contribute to safe, clean, and efficient car parks while liaising with engineers and