Multi Storey Car Park Officer

BCP Council; Bournemouth; On-site; GBP 22,000 - 26,000; Full time

Job summary

BCP Council is seeking a dedicated Car Park Operative to support multi-storey car parks across services in Bournemouth. You will manage daily operations, perform patrols, monitor CCTV, assist during emergencies and maintain relevant logs, ensuring safety and service quality.

The role requires strong customer-facing skills, teamwork, and flexibility for a rota that includes weekends and bank holidays. You will contribute to safe, clean, and efficient car parks while liaising with engineers and

Qualifications

• Experience dealing with people face to face and over the phone.
• Previous experience working as part of a team.
• Flexible approach; rota system includes weekends and bank holidays 7am–9pm.

Responsibilities

• To manage the day-to-day operation of the multi-storey car parks.
• To carry out patrols of the car park, ensuring proper use and high level of customer service.
• Monitor car park CCTV system for improper use or vandalism of equipment or property.
• Assist in emergencies (e.g. lifting incidents, machine breakdowns) and liaise with the public.
• Maintain logs of faults, incidents and property; report to engineers/maintenance contractors.
• Answer queries from the public, suppliers and staff with up-to-date information.

Skills

Customer service

Teamwork

Flexibility

Patience

Tools

MSCP management software

Job description

• Must hold a valid manual driving licence*

• Previous applicants need not apply

• Must hold a valid manual driving licence*

Role Purpose

• Support/develop on the ongoing operations relating to Multi-Storey Car Parks (across shared services) to provide a high level of customer service to motorists using these facilities, ensuring the smooth operation of all multi-storey car parks.

Main Responsibilities

• To manage the day-to-day operation of the multi-storey car parks.

• To carry out patrols of the car park, ensuring proper use and offering a high level of customer service.

• Monitor car park CCTV system for improper use or vandalism of car park equipment or property.

• To assist in any emergencies that may arise i.e. extraction of the public trapped in the lifts, machine breakdowns involving cash and to liaise with the public in a helpful and courteous manner.

• Maintain logs of machine faults, lift breakdowns, car park incidents and lost property.

• Report all incidents of machine failure to notify engineers, lift breakdowns to maintenance contractor.

• Answer queries from members of public, suppliers and staff in person and from car park help points providing up to date information in a professional and courteous manner.

• At the start of shift unlock office and stairwells, carry out necessary checks of the car park, the car park systems and ensure communication with call points and lifts are functioning.

• At the end of shift ensure the necessary stairwells and offices are locked and secure, ensuring that the car park is safe.

• To ensure that all areas of the car park are kept in a clean manner, litter is removed, lifts and stairwells are kept clean

• To undertake such other duties as may be required from time to time commensurate with the level of the post

• Produce management reports from the MSCP management software.

• Provide training of car park control equipment to staff as and when required.

• To undertake personal training and development activities necessary for the duties of the post.

• To adapt to, and contribute towards new working practices.

• To act in accordance with Health and Safety Regulations relating to self and others at all times.

The Ideal Candidate

• Previous experience in dealing with people face to face and over the phone.

• Previous experience working as part of a team.

• The post holder will need to demonstrate a flexible approach in undertaking a range of varied tasks, and respond positively to changes determined by the needs of the Service Unit. The service is delivered using a rota system that involves weekend working and bank holidays between 7am and 9pm.

• Previous applicants need not apply

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package for further details see here

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.

We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.