Car Park Attendant

TIMES24 UK LIMITED; Manchester; On-site; GBP 16,000 - 22,000; Full time

Job summary

Times 24 UK is seeking a Car Park Attendant to join our team in Manchester. You will deliver friendly customer service, assist customers with inquiries, and help maintain smooth operations across the car park.

Responsibility includes monitoring equipment, enforcing regulations, processing payments, and performing health and safety checks to ensure a high standard of service for all customers.

Qualifications

• Excellent communication and customer service skills.
• Strong multitasking abilities and organization.
• Effective complaint resolution and customer satisfaction.
• Punctual with good time management.
• Previous parking or customer service experience is a plus, but full training provided.

Responsibilities

• Deliver Outstanding Customer Service: Assist customers with parking inquiries, offer friendly guidance, and resolve issues promptly.
• Monitor Parking Equipment: Observe ANPR systems, intercoms, and other equipment, performing minor maintenance to ensure smooth functioning.
• Ensure Traffic Flow: Manage traffic, optimize parking space use, and support a smooth process.
• Enforce Parking Regulations: Monitor spaces and ensure compliance with regulations.
• Handle Payments & Complaints: Process payments accurately and resolve customer complaints professionally.
• Health & Safety Checks: Perform regular checks to maintain safety and security across the parking area.

Skills

Excellent communication

Customer service

Multitasking

Complaint resolution

Punctuality

Job description

Car Park Attendant - Join Our Team!

At Times 24 UK, we believe that exceptional customer service is the key to a great parking experience. As a Car Park Attendant, you will play a vital role in ensuring smooth operations, assisting our customers, and helping maintain the high standards we are known for.

Key Responsibilities:

• Deliver Outstanding Customer Service: Assist customers with parking inquiries, offer friendly guidance, and resolve any issues promptly.
• Monitor Parking Equipment: Keep an eye on ANPR systems, intercoms, and other equipment, performing minor maintenance to ensure smooth functioning.
• Ensure Traffic Flow: Help manage traffic, optimizing the use of parking spaces and supporting a smooth and efficient process.
• Enforce Parking Regulations: Monitor spaces, ensuring compliance with regulations (disabled bays, coach permits, etc.).
• Handle Payments & Complaints: Process payments accurately and resolve any customer complaints with professionalism and care.
• Health & Safety Checks: Perform regular checks to maintain high standards of safety and security across the parking area.
• Patrol the Premises: Conduct regular patrols to maintain cleanliness and operational efficiency, ensuring a top-tier customer experience.
• Drive & Park Safely: Assist with vehicle movement, always ensuring safety and smooth service.
• Report & Maintain: Report any incidents, equipment issues, or safety concerns promptly, following company protocols.
• Stay Updated: Assist with training and stay current with any operational changes to ensure continuous improvement.

Who You Are:

• Friendly & Confident: You are approachable, enjoy engaging with customers, and thrive in a team environment.
• Self-Motivated: You work well independently, are proactive, and can handle tasks without constant supervision.
• Problem-Solver: Quick on your feet, you’re able to resolve issues efficiently and ensure a positive customer experience.
• Adaptable & Flexible: In a fast-paced environment, you’re able to adjust and learn on the go, keeping up with evolving operational needs.
• Detail-Oriented: You’ll be mindful of all aspects of the role, from handling payments to ensuring safety standards are met.

Skills & Experience:

• Excellent communication and customer service skills.
• Strong multitasking abilities – able to handle multiple duties and stay organized.
• Effective complaint resolution skills, ensuring customer satisfaction.
• Punctual with good time management.
• Previous customer service or parking experience is a plus, but not essential – full training will be provided.

Additional Requirements:

• Knowledge of health and safety protocols.
• A proactive, solution-focused mindset with the ability to work both independently and as part of a team.