Multi-Store Retail Security & Customer Care Officer

Mitie Cleaning & Hygiene Services; Doncaster; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

MiDeals discounts

Cycle to work

Life cover

Share plan

Mitie Stars rewards

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Relief Security Officer to safeguard our client’s retail environment. You will provide a visible security presence, deter theft, assist customers, and support store operations across nearby sites with flexible deployment.

Ongoing training and development are provided to enhance security and customer service skills. The role requires an active SIA licence, strong communication, and the ability to handle incidents calmly while maintaining the

Qualifications

• Experience in retail security or loss prevention.
• Strong customer service and communication skills.
• SIA Licence (Security Guarding or Door Supervision) essential.
• CC CCTV Licence desirable.

Responsibilities

• Provide highly visible security presence on shop floor.
• Deliver excellent customer service and directions.
• Support store operations and respond to incidents.
• Monitor activity to prevent loss and identify suspicious behaviour.
• Carry out regular patrols and document incidents promptly.

Skills

Customer service

SIA Licence

CCTV Licence

Soft communication

Retail security

Tools

CCTV systems

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Relief Security Officer to safeguard our client’s retail environment. You will provide a visible security presence, deter theft, assist customers, and support store operations across nearby sites with flexible deployment.

Ongoing training and development are provided to enhance security and customer service skills. The role requires an active SIA licence, strong communication, and the ability to handle incidents calmly while maintaining the