Multi-Skilled Technician

Together Housing; Manchester; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

27 days holiday

Pension

Health & wellbeing benefits

Flexible working environment

Staff development/training

Job summary

Together Housing is seeking a Multi-Skilled Technician to join our Salford team. You will deliver high-quality repairs across our properties, often completing jobs in one visit, with a focus on right-first-time workmanship and customer care.

The role covers both tenanted and vacant properties, with a broad range of trades applied to maintain our property standards. The position requires a full UK driving license and NVQ Level 2 or 3 in a relevant trade, plus previous building repairs experience

Qualifications

• Full manual UK driving license is required.
• Experience across trades typically expected of a qualified technician in building repairs and maintenance.
• Excellent customer service skills and ability to handle residents politely and professionally.

Responsibilities

• Carry out repairs to tenanted and vacant properties per tickets, slots, specs and drawings.
• Aim to complete repairs in one visit with high workmanship and standards.
• Organise work to minimise non-productive time and reallocate tasks as needed.
• Protect tenants' furniture and belongings, clean up after work, and liaise with customers.
• Use initiative to diagnose and undertake repairs beyond the exact job if needed, with approvals as appropriate.

Skills

Driving license (UK)

Trade experience

Customer service

Education

NVQ Level 2/3 in a relevant trade

Job description

We are currently seeking aMulti-Skilled Technicianto join our team inSalford.As aMulti-Skilled Technician,you’ll play a key role in delivering a high-quality, customer-focused building repair and maintenance service across our group-owned properties as required. You’ll be responsible for carrying out a wide range of repairs efficiently and to a high standard, often completing jobs in a single visit. This includes making good, finishing, and ensuring all work areas are left clean and presentable. Your ability to apply multiple trades and skills will be essential in ensuring a smooth, effective service that meets the needs of our residents and maintains our property standards.

Pendleton Togetherare a part of the Together Housing Group. We’re a social landlord in Salford working to give everyone a safe, and comfortable place to live. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities

Diversity & Inclusion:As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link -Equality and diversity - Together Housing Group

Outline of key responsibilities for the Multi-Skilled Technician…

• To carry out repairs to both tenanted and vacant properties in accordance with job tickets, opti-time appointment slots, specifications and contract drawings, to good practice, Building Regulations etc as appropriate and applicable.
• To carry out work with an ethos of “Right First Time” always completing a repair where practicable in one visit, with good quality workmanship and good standard of performance
• To organise your work to minimise lost or non-productive time, highlighting pro-actively if you have too much / too little work so that work can be re-allocated, extra work allocated etc as appropriate.
• To carry out all work with a high regard to customer care and customer satisfaction including ensuring that work is carried out protecting tenants furniture and belongings as appropriate through the use dustsheets etc, cleaning up afterwards, being polite friendly and helpful at all times and liaising with customers in a caring and sympathetic manner To undertake your duties with respect to customers and in accordance with our codes of conduct and service standards.
• To use your initiative to diagnose and undertake a repair which may be different from the job required or where the job required was of a locate fault type nature. Obtaining approval beforehand as appropriate where the job is more expensive than anticipated, will take much longer than anticipated etc.
• To ensure that all reasonable steps are taken by yourself to protect the health, safety and welfare of members of the public as well as yourself and other employees. This includes ensuring compliance with the Health & Safety at work etc Act 1974 etc and ensuring work is carried out in accordance with risk assessments. To highlight as appropriate any omissions or problems with risk assessments, any queries with regard to health and safety etc. To input into risk assessments as appropriate
• To be part of a standby or call-out rotation for one week each month.
  We are looking for someone who has…
• A full manual UK driving license
• NVQ Level 2 or 3 in a relevant trade or equivalent (For example, Joinery, Plumbing, Plastering, and Tiling)
• Experience of working competently in all disciplines normally expected of a qualified technician working in building repairs and maintenance
• Sound working knowledge of Health and Safety legislation and how it impacts on the way building repairs are carried out.
• Excellent customer service skills

In return, we are offering the successful candidate in the Multi-Skilled Technician role…

• Starting salary of£36,568

• Covering the Salford area

• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays

• A flexible working environment, with a range of family friendly policies

• You will be required to work a total of 37 hours each week, with your typical schedule being from 8am to 4pm from Monday to Thursday, and 8am to 3:30pm on Friday.

• Scheduled between 08:00 and 19:30 across any five days from Monday to Saturday. The exact schedule will depend on business needs at the time. However, to give an idea, atypical working weekmay be Monday to Thursday from 08:00 to 16:00 and Friday from 08:00 to 15:30. Please note that this is subject to change based on business requirements.

• To be part of a standby or call-out rotation for one week each month.

• Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.

• Wide range of technical, professional, and personal development training opportunities

• Attractive pension scheme

• Health and wellbeing benefits including access to GPs

• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice

• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.

• To view the full range of our award winning benefits click on theEmployee Benefits Link