Multi-Site Wellness Operations Manager

Lowlu; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Lowlu, a fast-growing London wellness concept with sites across Islington, Kentish Town, Wandsworth and Ilford, seeks an experienced operations professional to lead daily site performance.

You'll coach site supervisors and hosts, own the guest experience, conduct audits, manage budgets and KPIs, and drive improvements through data. Weekend/hospitality hours apply; a driving license and willingness to work weekends are essential.

Qualifications

• 1+ years in an operations role, preferably hospitality/leisure management
• Proven record of maintaining high operational standards
• Strong systems mindset - able to implement and refine processes
• Hands-on maintenance willingness and ability
• Comfortable managing budgets and KPIs with data to drive decisions
• Driving license essential; vehicle access highly desirable
• Desire to work in sauna & wellness space
• Ready to own weekends and hospitality hours

Responsibilities

• Oversee day-to-day performance across multiple Lowlu sites
• Manage and support site supervisors and sauna hosts, including coaching and development
• Own the customer experience - spot issues before anyone else does
• Conduct regular site visits and operational audits
• Assist with recruitment, onboarding and training of sauna hosts
• Coordinate maintenance across all sites; carry out minor repairs and practical fixes yourself
• Track performance metrics and use data to guide operational improvements
• Handle escalated guest feedback and maintain consistent brand standards

Skills

Operations management

Hospitality experience

Data-driven decisions

Budget & KPI management

Team leadership

Job description

Lowlu, a fast-growing London wellness concept with sites across Islington, Kentish Town, Wandsworth and Ilford, seeks an experienced operations professional to lead daily site performance.

You'll coach site supervisors and hosts, own the guest experience, conduct audits, manage budgets and KPIs, and drive improvements through data. Weekend/hospitality hours apply; a driving license and willingness to work weekends are essential.