Expansion-Ready Operations Director

COREcruitment; Greater London; On-site; GBP 70,000 - 80,000; Full time

Benefits offered by this job

Bonus

Job summary

COREcruitment is seeking a Head of Operations for a growing wellness and casual daytime hospitality concept in London. You will oversee the performance of 3 sites, drive expansion to 10–12 sites, and partner with the Founder to develop the business.

This hands-on role requires senior operations experience in hospitality, a proven record of growing a multi-site business, and strong P&L and cost control skills to protect profitability while preserving brand culture.

Qualifications

• Strong senior operations experience within casual hospitality, wellness or adjacent customer-focused concept.
• Proven experience of growing a business and adding value, ideally within a multi-site environment.
• Experience taking a business through a period of expansion and opening new sites.
• Commercially strong, with a good understanding of P&L, labour, costs and profitability.
• Able to build structure and processes without losing the personality and culture of the brand.
• Strong people leadership and development skills.
• Passionate about delivering an excellent customer experience.
• Ambitious, energetic and excited by the opportunity to help take a business from 3 sites to 10–12.

Responsibilities

• Lead the operational performance of the existing 3 sites.
• Upscale and improve the business as it enters its next stage of growth.
• Build the operational structure, systems and processes needed to support 10–12 sites.
• Drive consistency, standards, profitability and customer experience across the group.
• Develop and support the existing management teams.
• Identify opportunities to improve performance and add value across the business.
• Play a key role in future openings and the overall expansion strategy.

Job description

COREcruitment is seeking a Head of Operations for a growing wellness and casual daytime hospitality concept in London. You will oversee the performance of 3 sites, drive expansion to 10–12 sites, and partner with the Founder to develop the business.

This hands-on role requires senior operations experience in hospitality, a proven record of growing a multi-site business, and strong P&L and cost control skills to protect profitability while preserving brand culture.