Multi Site Support Store Manager - Central & Outer London

Virgin Media O2; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Bupa healthcare

Birthday off

Pension

Generous holidays

Cycle to work

Job summary

Virgin Media O2 is seeking a Multi-Site Store Manager to lead and develop teams across London locations, delivering exceptional customer experiences and achieving business targets. Based from The Strand store, you’ll travel to support Central and Outer London with energy and strong leadership.

You’ll coach, empower, and inspire teams to create a positive culture, while ensuring processes are followed and standards upheld. Regular travel will be an essential part of the role.

Qualifications

• Experience leading and developing teams in fast-paced environments.
• Proven ability to deliver outstanding customer experiences.
• Strong attention to processes and detail.
• Experience with performance reviews and staff development.
• Track record meeting targets and driving business success.

Responsibilities

• Lead multiple stores with 5–15 staff across locations.
• Coach and motivate teams to achieve high performance.
• Drive customer experience and retail excellence.
• Travel across the region for store visits and meetings.

Skills

Leadership

People management

Customer experience

Communication

Job description

About the Role

Step into a role that's all about variety, people, and making an impact. Based from our vibrant The Strand store, you'll support locations across Central and Outer London, bringing your leadership, energy, and expertise wherever it's needed most.

No two days will be the same. One day you could be coaching a team to achieve their best, the next you'll be helping a store deliver an exceptional customer experience or supporting colleagues through a key business initiative. If you love meeting new people, thrive in different environments, and enjoy helping teams succeed, you'll feel right at home.

Even better, all business travel expenses are covered, so you can focus on what you do best: leading people, driving performance, and creating memorable customer experiences.

What You'll Be Doing

As a Multi-Site Store Manager, you'll bring Virgin Media O2's values to life through teams of between 5 and 15 colleagues across multiple locations.

You'll lead by example, creating a positive, motivated, and high-performing culture where people feel supported, developed, and empowered to succeed. Putting customers at the heart of every decision, you'll drive retail excellence, inspire your teams to deliver outstanding service, and create an environment where both colleagues and customers can thrive.

Through effective coaching, regular feedback, and strong leadership, you'll help your teams grow their confidence, capability, and performance, making every customer interaction count.

Please note that regular travel across the region for store visits and team meetings is an essential part of this role.

Why You'll Love It

• Every day brings something different.
• You'll work with a wide range of talented teams and leaders.
• You'll have the opportunity to make a real impact across multiple stores.
• Travel expenses are fully covered.
• You'll play a key role in developing colleagues, delighting customers, and driving business success across the region.

Who we are

We're the UK's fastest broadband network, the nation's best-loved mobile brand, and one of the country's biggest companies.

At Virgin Media O2, we're powered by talented, diverse teams who challenge convention, champion customers and push boundaries every day. Together, we're delivering more choice, better value and brilliant experiences for millions of people across the UK.

Together, we are Virgin Media O2, and we can't wait to see what you'll bring to the team.

Accessible, Inclusive and Equitable for All

At Virgin Media O2, we're committed to creating an inclusive workplace where everyone can be themselves and reach their full potential.

As an equal opportunities’ employer, we're actively working to remove barriers and reduce bias throughout our recruitment process and beyond. Inclusion is built into everything we do, from the policies we create to the relationships we nurture.

We're committed to supporting you throughout your application journey and encourage you to let us know if there's anything we can do to help.

The must haves

• Working in a fast-paced environment, not necessarily within retail.
• Leading, motivating and developing teams.
• Delivering outstanding customer experiences.
• Following processes and procedures with attention to detail.
• Conducting performance reviews and supporting colleague development.
• Working towards targets and contributing to business success.

The other stuff we are looking for

• Strong communication and listening skills.
• The ability to adapt quickly to changing business needs.
• Confidence using systems and following established processes.
• Experience working within key compliance frameworks, including Health & Safety, cash handling, FCA requirements, security, stock management, refunds and discounts.

What's in it for you

At Virgin Media O2, we believe great people deserve great rewards. That's why we offer a fantastic benefits package designed to support your health, wellbeing, finances and life outside of work.

Our benefits include Bupa healthcare, wellbeing support, life cover, a pension, generous holiday allowance, and even your birthday off.

You'll also enjoy access to:

• Discounts on Virgin Media O2 broadband, TV and mobile services.
• Cycle to Work schemes.
• Dental insurance and neurodiversity assessments.
• The Virgin Family platform and O2 Priority, giving you exclusive offers, experiences and perks.

Plus, you'll be part of a business that champions inclusion, invests in its people and provides opportunities to learn, grow and build a rewarding career.